Sajith Wickramasinghe

Experience

• 

  K.V.S Group of Companies

  Jan 2010 - Feb 2012

  System Support Executive

  • System configuration.• Handling computer Hardware Software issues.• Network troubleshooting.

• 

  IBM

  Nov 2012 - Nov 2014

  Engineer

  • 24x7 onsite support for IDC operation.• Customer Support to enhance the IT infrastructure.• 24x7 Monitoring and reporting of infrastructure at data center.• Plan and manage resources under data center.• Compliance with ISO 27001:2005 standards.• Server and hardware replacements.• Client specific report generation• Maintaining daily backups of IDC systems• Patch management.• Responsible for day to day data center operations• Prepare reports on requests and periodically for the management on incidents and risks• Work closely with cross divisions and suppliers to ensure incident resolution • Report and escalate respective 2nd level Engineers on critical issues. Show less

• 

  Dialog Axiata PLC

  Dec 2014 - Dec 2023

  Management of enterprise data centers (DCs) with a focus on serving clients in the banking, finance, capital market, insurance, apparel, and manufacturing industries. Responsible for ensuring the effective and efficient management of 24x7 Data Center Operations. Also responsible for data center-related problem, change, and incident management, as well as designing and implementing improvements, assisting with Infrastructure projects, and proposing technical solutions. Team management entails all aspects of people/performance/rotation management. Ensure that all operational KPIs and metrics are measured and met within the Data Centers. Assuring that the Data Center adheres to all relevant security policies and procedures.# Data Center Operations Management # Customer Service Delivery & Support # Customer Solution Planning & Implementation # Data Center Infrastructure Management # Procurement and Tendering # Information Security & Compliance - PCI DSS / ISO 27001, 9001, 14001 # Vendor Evaluations & Management # Infrastructure Capacity Planning # Business Continuity & Disaster Recovery # SLA Management # ELV System# Maintain the DC facilities and environmental conditions to standard levels in order to keep the PUE at the recommended level and the infrastructure systems running as efficiently as possible. Show less • IDC Customer Support to enhance customer satisfaction. • Plan and manage infrastructure resources under data center.• Compliance with ISO 27001:2013 standards.• Server and hardware installations and replacements.• Patch management.• Responsible for day to day data center operations.• Prepare reports on requests and regularly for the management on incidents and risks.• IDC Vendor Management.• IDC ELV system administration• Responding to customer inquiries and coordinating with other internal as well as external parties • Provide necessary technical support to the data center infrastructure systems.• Ensure proper and smooth maintenance IDC systems• Provides timely updates to the project manager and customer when requested• Administration of Data center management software such as DCIM• Disaster Recovery Plans: developing, implementing and auditing Show less

  • Site Owner - Data Center and Cloud Service Delivery [Tire III Certified Data Center]

    Feb 2020 - Dec 2023

  • Engineering Executive Data Center Managed Services and Product Development

    Dec 2014 - Feb 2020
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  Techinno Solutions Lanka Pvt Ltd

  Jan 2024 - now

  Head - Technical Support and Managed Service Operations