Badri Narayan

Experience

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  HCL Technologies

  Jan 2007 - Apr 2012

  Managing team in 360 degree......!!!!!! Performing Quality adherence activities Promoted to Sr Tso in Jan 2009

  • Team Leader

    Jun 2011 - Apr 2012

  • QA

    Jan 2007 - Jul 2011

  • Tso

    Jan 2007 - Dec 2008
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  Serco Global Services

  Apr 2012 - Oct 2014

  Team Lead

   Manage workflow allocation & Preparation of MI, EOD Reports Had Lead Pilot team in assisting Clients on Automation tool testing. Provide feedbacks on Quality oriented performance. Had been spoc for technology related issues for entire project involved in. Conducting training session for new hires on Automation tool. Part of core team to interact with Clients on Process related discussions. Had helped Quality team in implementing the concepts of Calibration sessions. Had helped operations team by creating a single view KRO sheet for appraisals. Show less

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  Self

  Jan 2014 - Jan 2016

  Mr Badri Narayan S
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  Groupon

  Nov 2014 - Sept 2016

  Team Lead

   Manage and Drive daily activity of 25+ CSR Validate and approve Refunds/Payments for customers Floor Spoc for Editorial functionalities for the Deal websites Kaizen Spoc for fostering continuous improvement across floor in process Train and coach people across floor on CSAT analysis Helped team to build pool of customized macros to increase CSAT percentile Been part of 2 member team to work on SLA reduction

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  Banking sector

  Sept 2016 - Jan 2023

  Team Manager

  I work for a UK based bank

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  UK based bank

  Dec 2022 - now

  AVP