Mohammed Bhatti

Experience

• 

  World Duty Free (Autogrill Retail UK)

  Jan 1998 - Jan 2001

  Sales and Service Manager

  Tasked with ensuring excellent customer service and a high standard of shop floor presentation are maintained by sales and service teams. Received 2 promotions. The core job functions included team management and professional development, customer-focus, communications, and analysing information to make effective decisions.

• 

  Orange Personal Communications Services Limited

  Jan 2001 - Jan 2008

  Led online sales of Smartphone Accessories for the Orange Online Accessory Shop in line with volume and margin targets - results led to 60% increase in sales. Responsible for managing supplier, distributor, and manufacturer relationships, negotiating product selection, cost, and influencing strategic decisions. Introduced new marketing programmes, including Gift With Purchase. Also worked with technical teams to enhance eCommerce functionality on the website in order to increase online store visitors and conversion rates. Show less Worked in a progressive series of territory retail sales roles, gaining increased responsibilities and promotions. Initially responsible for the management, staffing, and maintenance of a dedicated retail outlet in order to maximise profit and sales, exceed customer expectations, and lead staff whilst adhering to Orange Shop policies and procedures. Then managed an area with 16 stores with a net turnover in access of £20 million in West London, which had key stores within the top 50 nationally. Finally, approached by Orange to manage one of their premier Concept stores to increase profit and bring controllable costs back into line. Additionally responsible for 6 other stores within the area, tasked to manage and oversee their sales performance and business portfolio. Show less

  • eCommerce Accessories Manager

    Jan 2007 - Jan 2008

  • Online Sales & Marketing Executive

    Jan 2006 - Jan 2007

  • Area Retail Manager

    Jan 2001 - Jan 2006
• 

  Research In Motion

  Aug 2008 - Mar 2013

  EMEA and APAC eCommerce Manager

  Responsible for P&L, sales, and budget for $2MM international Ecommerce business for mobile devices and accessories, growing sales 250% and average order value 400%, and increasing international business from 18% to over 50%.Launched 16 new stores servicing 45 countries and reduced shipping charges to consumers by 50% by negotiating with couriers – top countries include UK, Saudi Arabia, UAE, India, Singapore, Australia, South Africa, Italy, Germany. Managed network of vendors and agencies for marketing, translations, and Ecommerce requirements.Built impactful relationships with Sales and Marketing colleagues across EMEA and APAC regions, leading to brand new marketing, promotions, and social programs.Worked with product manufacturers Otterbox, Bury, iGrip, and SanDisk to build a comprehensive portfolio of complementary products to sell on the online store. Show less

• 

  Getty Images

  Mar 2013 - Oct 2013

  International E-Commerce/Customer Experience Manager

  First international Ecommerce manager hired to oversee growth initiatives and feature improvements for the company’s stock photo websites.Researched & reported on clients’ online, search, and transaction behaviours in different regions, and analyzed web metrics and sales in large, top-performing, and under-performing countries to identify opportunities to grow sales.Built new relationships for the Ecommerce organization in Regional Sales, Regional Marketing, and Localisation teams in EMEA and APAC.Wrote business requirements documents to ensure clear communication of new website feature requirements to the design and development teams. Show less

• 

  RAC

  Dec 2013 - Apr 2014

  Web Portal Product Marketing Manager

  Reporting to the Head of Online and Brand Licensing, developed a marketing & promotions strategy and worked with UX to deliver a world-class customer journey and improve categories which increased on-site conversion and client growth to grow year-over-year sales by 40%. Implemented strategic marketing plan for a year and produced trading dashboards using Omniture for senior management team.

• 

  Sky

  May 2014 - Sept 2014

  Sky Broadband Senior Customer Experience Manager

  • Led agile scrum teams to optimize and enhance the customer experience for Sky Broadband customers.• Managed key performance indicators (KPIs) for customer journeys, leveraging A/B testing and analytics to improve conversion rates and self-service capabilities.

• 

  3

  Sept 2014 - Jan 2015

  Web Portal Digital Execution Manager

  • Managed the digital execution of all commercial activities on various platforms, including three.co.uk, My3, and the Three app.• Developed and executed strategies to improve customer journeys, increase sales, and optimize online conversion rates.• Collaborated with cross-functional teams to execute marketing campaigns, device launches, and merchandising activities.

• 

  Conexus

  Feb 2015 - Aug 2015

  Hybris Business Analyst

  • Worked closely with customers to understand and discuss their eCommerce business requirements on the Hybris platform.• Owned the functional aspects of client delivery solutions, providing services estimates and acting as the link between customers' business teams and the delivery team.

• 

  Vodafone

  Oct 2015 - Oct 2023

  • Leading the implementation of 160+ cyber security controls across 45 IT applications for Vodafone Business to ensure compliance with security policies and procedures. Cyber Security framework including ISO 27001, CISM, risk management, NIST.• Establishing processes and documentation of controls for vulnerability management, UAM and IAM, pen testing, hardening, patching, CyberArk, WAF and CSANs.• Collaborating with application teams, conducting regular meetings to ensure adherence to security deadlines, and providing accurate status updates through comprehensive documentation and data analytics• Working with cyber assurance teams to submit cyber security baseline controls for auditing, building relationships with auditors, vendors and delivering security processes in collaboration with internal and external stakeholders. Show less • Led and supported the delivery of business change programs for the customer Vodafone Business Website, focusing on enhancing the logged-in customer journey and improving business processes.• Managed a team of 12-15 developers, UX designers, and business analysts, driving change in 2-week sprints using Agile methodologies.• Utilized Jira and Confluence to track and report on all changes, ensuring efficient technology delivery and innovation.• Played a key role in transitioning the team from waterfall to Agile, resulting in a 70% reduction in time to delivery and a 35% increase in productivity. • Implemented a real-time Agile dashboard to track key performance indicators (KPIs) of the team's performance. Show less • Delivered a comprehensive web portal catering to both internal and external customers, significantly enhancing user engagement and operational efficiency• Accountable for the management and delivery of projects with high business impact, following Agile methodologies and DevOps practices.• Oversaw Vodafone's Group and UK Enterprise Websites, driving technology changes and facilitating seamless collaboration across teams in multiple countries and time zones.• Successfully implemented Agile methodologies within the team, resulting in significant time savings and increased productivity.• Managed financial and sales reporting, performed data analysis using Google Analytics and Omniture, and delivered valuable insights to drive regional store growth. Show less

  • IT Security & Compliance Project Manager

    Aug 2019 - Oct 2023

  • Scrum Master ServiceNow

    Mar 2018 - Aug 2019

  • Online Release Delivery Manager Vodafone Business

    Oct 2015 - Mar 2019
• 

  Peacock House Interiors

  Nov 2023 - now

  Project Manager

  Improved the e-commerce experience to boost sales and revenue by enhancing the online and in-store user journey. Established a home design consultancy service with integrated online forms to streamline customer engagement. Led marketing campaigns across social media platforms to promote the business, driving brand visibility and customer acquisition