Alton Chen

Alton Chen

Sales Advisor

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location of Alton ChenSan Francisco Bay Area

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  • Timeline

  • About me

    Shuttle Program Administrator at Commute.org

  • Education

    • University of California, Riverside

      -
      BS Business Operations and Supply Chain Management
  • Experience

    • Club Demonstration Services

      Jan 2016 - Sept 2016
      Sales Advisor

      -Cooked and distributed various food products inside Costco Wholesale facilities to current members-Responsible for increasing sales of displayed product through an informed, concise sales pitch. -Informed customers about benefits and ingredients of displayed food item-Promoted new products through one-on-one customer interaction

    • SPIN

      Jan 2017 - Jan 2017
      Food Runner / Busser

      -Served customer food orders-Responsible for venue maintainence and cleanliness of ping pong tables-Received and sorted incoming shipments and deliveries-Heavy customer service engagement in a fast-paced bar/social club environment

    • Commute.org

      Jan 2018 - Sept 2018
      Shuttle Program Representative

      -Address Shuttle Department customer service calls and emails-Maintain daily communication with shuttle vendor for shuttle route issues, route performance, and traffic resolutions. -Use live shuttle service tracking software to proactively identify route timing and shuttle issues-Alert passengers for changes or delays regarding shuttle service through SimpleTexting mass SMS service. -Update and upload GTFS Excel files for changes in shuttle service routes, stops, and times on Google Maps Services Voir moins

    • University of California, Riverside

      Sept 2018 - Mar 2019
      Student Tech Services Consultant

      -Aid and assist students in the use of computers, scanners, and printers in various computer labs across the UCR campus-Ensure campus computer software is updated and properly enabled for student and faculty use.-Assist students with resolving any on-campus wireless connectivity or account access issues -Maintain computer lab cleanliness and order

    • Express Employment Professionals

      Jan 2019 - Jan 2019
      Front Office Coordinator

      -Contacted various businesses through phone or email to promote business services and offer assistance in staffing of current or prospective positions.-Assisted Employment Specialist with recruiting and screening of new job candidates-Managed incoming calls into office; personally addressed customer needs or redirected to appropriate department-Sorted and cleaned internal client database to ensure accurate assigning of SIC codes and proper organization of client contact information and frequency. Voir moins

    • Zūm

      Jan 2019 - Mar 2020
      Vendor Operations, Growth and Strategy

      -Coordinate with contracted vendors to secure necessary transportation options for various elementary and high school districts throughout the Bay Area, Los Angeles, and San Diego. -Formulate new processes and ideas to minimize systemic bottlenecks and improve booking and internal documenting for the Athletics & Field Trip Bus Services Department.-Ensure price quotes and trip details for school transportation bookings are confirmed with school representatives and accurately recorded in company and bus vendor databases-Create reports from raw datasets and provide analysis on how to implement new strategies to improve on the overall company product. Voir moins

    • Commute.org

      Jan 2020 - now
      • Shuttle Program Administrator

        Jan 2023 - now
      • Shuttle Program Specialist

        Jan 2020 - Jan 2022
  • Licenses & Certifications

    • Transit and Paratransit Management Certificate Program

      University of the Pacific - Eberhardt School of Business
      Dec 2021
    • SQL Essential Training (2018)

      LinkedIn
      Apr 2020
      View certificate certificate
    • Excel Essential Training (Office 365)

      LinkedIn
      Apr 2020
      View certificate certificate