Alton Chen

Experience

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  Club Demonstration Services

  Jan 2016 - Sept 2016

  Sales Advisor

  -Cooked and distributed various food products inside Costco Wholesale facilities to current members-Responsible for increasing sales of displayed product through an informed, concise sales pitch. -Informed customers about benefits and ingredients of displayed food item-Promoted new products through one-on-one customer interaction

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  SPIN

  Jan 2017 - Jan 2017

  Food Runner / Busser

  -Served customer food orders-Responsible for venue maintainence and cleanliness of ping pong tables-Received and sorted incoming shipments and deliveries-Heavy customer service engagement in a fast-paced bar/social club environment

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  Commute.org

  Jan 2018 - Sept 2018

  Shuttle Program Representative

  -Address Shuttle Department customer service calls and emails-Maintain daily communication with shuttle vendor for shuttle route issues, route performance, and traffic resolutions. -Use live shuttle service tracking software to proactively identify route timing and shuttle issues-Alert passengers for changes or delays regarding shuttle service through SimpleTexting mass SMS service. -Update and upload GTFS Excel files for changes in shuttle service routes, stops, and times on Google Maps Services Voir moins

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  University of California, Riverside

  Sept 2018 - Mar 2019

  Student Tech Services Consultant

  -Aid and assist students in the use of computers, scanners, and printers in various computer labs across the UCR campus-Ensure campus computer software is updated and properly enabled for student and faculty use.-Assist students with resolving any on-campus wireless connectivity or account access issues -Maintain computer lab cleanliness and order

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  Express Employment Professionals

  Jan 2019 - Jan 2019

  Front Office Coordinator

  -Contacted various businesses through phone or email to promote business services and offer assistance in staffing of current or prospective positions.-Assisted Employment Specialist with recruiting and screening of new job candidates-Managed incoming calls into office; personally addressed customer needs or redirected to appropriate department-Sorted and cleaned internal client database to ensure accurate assigning of SIC codes and proper organization of client contact information and frequency. Voir moins

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  Zūm

  Jan 2019 - Mar 2020

  Vendor Operations, Growth and Strategy

  -Coordinate with contracted vendors to secure necessary transportation options for various elementary and high school districts throughout the Bay Area, Los Angeles, and San Diego. -Formulate new processes and ideas to minimize systemic bottlenecks and improve booking and internal documenting for the Athletics & Field Trip Bus Services Department.-Ensure price quotes and trip details for school transportation bookings are confirmed with school representatives and accurately recorded in company and bus vendor databases-Create reports from raw datasets and provide analysis on how to implement new strategies to improve on the overall company product. Voir moins

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  Commute.org

  Jan 2020 - now

  • Shuttle Program Administrator

    Jan 2023 - now

  • Shuttle Program Specialist

    Jan 2020 - Jan 2022