Talissa Beall

Experience

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  Snuffer's Bar and Restaurant

  May 2005 - Aug 2008

  Server and Host
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  Food Concepts International / Abuelo's

  Aug 2008 - Dec 2008

  Server
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  Outback Steakhouse

  Jan 2009 - Mar 2012

  Server
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  Corner6labs

  Jul 2010 - Dec 2010

  Intern

  I wrote newsletters, blogs, e-lessons and solicitation e-mails. I also provided unique development ideas for potential clients and logged minutes.

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  Mothers Against Drunk Driving

  Aug 2010 - Apr 2011

  Intern

  Moderated social accounts, managed media contacts, and drafted news releases.Created, successfully executed, and earned the non-profit $300 via the fundraiser; Bowl Like MADD· Assisted with the production of the Designated Driver Golf Tournament and Walk Like MADD 5K.Generated in-kind donations, secured vendors, and made cold-calls to obtain financial contributions.

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  Inspire Financial Group

  Oct 2011 - Mar 2012

  Operations Analyst

  Tended to new business, managed investment approval processes, and assisted with troubleshooting.Produced recurring reports to track all stages of business projects, and maintained client database.Acted as an office management assistant: managed mail, phones, faxes, and supplies.

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  Nexius

  Mar 2012 - Apr 2013

  Administrative Assistant/Marketing

  Produced monthly social reports and assisted with marketing & promotional development.Managed & maintained marketing item inventory and placed orders as needed.Filed new hire & immigration documents; processed invoices and handled check requests.Performed office manager and receptionist duties: visitor hospitality, phones, mail, and office supplies.

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  The Container Store

  Apr 2013 - Jul 2016

  Social Media Contributor and Customer Solutions

  Acted as a community manager for social media.Trained peers on social media, website Q & A, Salesforce, live chat & email, phones, and B2B.Worked with Buying & Online departments to resolve copywriting & inventory issues.Designed spaces, processed sales, followed-up on B2B leads, and solved customer issues.

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  TGI Fridays

  Jul 2016 - Feb 2019

  Social Manager, Social Media Content Creator & Analyst

  Operated as a social manager, copywriter, project manager, content manager, and photo shoot assistant.Collaborated with the Social Team to create campaign strategies, concepts, and deliverables.Analyzed brand & competitor insights via owned mentions & listening for improvement opportunities.Served as an administrator and trainer for social management tools: Sprinklr & SpredfastFunctioned as a cross-departmental conduit for crisis management, operations, & marketing. Show less

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  HCK2 Partners

  Feb 2019 - Feb 2020

  Social Media Manager

  Social media manager, client manager, social media brand voice creator, social media copywriter and content creator, social media best practices educator, social media analyst, and social media trainer - community management, content creation, analytics, and brand voice for customer engagement. Achievements include: Enhancing HCK2's social media capabilities by vetting, transitioning, and training employees on Sprout Social. Improving HCK2's social media SOWs, client processes, and execution capabilities by providing informed expectations and capabilities. Elevating the social media capabilities of HCK2, therefore, increasing billable opportunities for HCK2's social media/digital team. Show less

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  Idea Grove

  Mar 2020 - Feb 2023

  Head organic + paid social strategy and efforts across Idea Grove's accounts, manage one direct report and coach numerous interns, formulate approaches for new business prospects, and write and present on social-related topics for Idea Grove, as well as Sprout Social. During my time at Idea Grove, I've ushered in new best practices for asset creation, copywriting, client offerings, and paid social. Additionally, I've helped educate account leads and leadership on the requirements of running a successful social program; including hours estimates, personnel needs, and tools. Successes:Empowering members of the Idea Grove team to learn how to design with Canva in order to balance creative demands and workloads. Advocating for new tools and approaches to make work more efficient internally and for clients. Landing an executive social program for a major tech titan. Developing a direct report and fast-tracking her capabilities and understanding of social reporting and social paid programs.Authored blog content and participated in multiple Sprout Social panel discussions, including one with over 3K virtual attendees.Recipient of the Sprout Social 2020 Agency Partner MVP Award. Show less

  • Sr. Social Media Manager

    Mar 2021 - Feb 2023

  • Social Media Manager

    Mar 2020 - Mar 2021
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  Sprout Social, Inc.

  Feb 2023 - now

  Provide strategic guidance and deliverables for Sprout Social’s enterprise customers.Guide customers through technology implementations.Frequently co-host community webinars to educate customers and industry professionals on social best practices, changes, etc.Actively create and contribute unique social deliverables for individual customers that are then scaled for wide implementation and adoption.Internally collaborate with members of the sales and product development on customer needs and opportunities. I’ve successfully helped salvage two customer relationships within the five months of working at Sprout. Show less

  • Senior Strategic Services Consultant

    Oct 2024 - now

  • Strategic Services Consultant

    Feb 2023 - Oct 2024