Robert Kovacs

Experience

• 

  Astral Telecom, Romania

  Nov 2004 - Feb 2007

  Technical support engineer

  To make sure that the problems that appeared with the internet or the telephones are solved in time,to maintain the network by monitoring and configuring the network. Receive and record the problems that appeared with the network Monitoring the servers, the routers and other parts of the networkConfigure/upgrade servers, routers to assure the installation and maintenance of the internet servicesGive technical information over the phone in order to solve the given problem or delegates the problem to the service team or to the installation team or to the system administratorsFollows the problem solving and records the given information Informs the clients about the progress of the reclamation Reports, on demand, to the overseer about de ongoing activity Show less

• 

  SOFGEN

  Feb 2007 - Apr 2011

  Tehnical Consultant

  SOFGEN is an international consultancy group founded in February 2000 and is a certifiedTEMENOS and Avaloq Business partner, that is dedicated to providing high value added services.June 2007 – April 2011Functional and Technical Consultant Assignments on-site and off-siteMarch - June 2007Functional and Technical training on Globus/T24 Banking Software.

• 

  Commerzbank, Zurich

  Jan 2008 - Feb 2009

  Technical Consultant (project based)

  Maintain and troubleshoot the CobReport and solve issue with Temenos helpdeskjBase 4.0 development and maintenanceDesign enquires, routines and reportsUpdate existing local development according to new specificationsOptimize existing local developmentExposure to AC, Funds Transfer, Loans and Collateral , Money Market, Securities, Delivery modules. (development and updating the existing setup for new specifications)

• 

  Deutsche Bank, Geneva

  May 2009 - Jul 2010

  Technical Consultant (project based)

  Security Management teamDesigning and implementing solutions to ensure the secure access to the systemDesign workflows for bank procedures according to the specifications from the business users.Second line of support after Go Live - perform analysis and implement solutions for issues raised by the users.Manage the implementation of an interface to T24 used for bank-wide access recertificationManage and improve an external tool used to keep track of qualitative and quantitative access inT24Incident Management role during the Cut-Over from DB Trader to T24Internet Banking teamDesign test cases for security issuesSystem wide regression testing Show less

• 

  TotalSoft

  May 2011 - Feb 2013

  Business Analyst - aftersales

  Analyze the business needs of the client and present a solution that fits the needs and desires of the client Design and follow project plans / split on milestones Build functional and technical specifications Oversee and be part of the development team to ensure the fulfillment of the requirements Design test scenarios / FAT. Hold training sessions and workshops to key-users and end-users of the solution Meetings with existing and future clients to provide on-demand support or to present new modules/add-ons Specific skills: Install and customize Microsoft Dynamics CRM Build custom code that will add new features to Microsoft Dynamics CRM using SQL, Javascript, etc. Customize the standard reports and build new ones (Microsoft Reporting Service & Visual Studio) Design and build interfaces between CRM and ERP/Document Management systems Interface with websites to get leads into CRM. Design and implement notification systems from CRM as: printable letters, SMS-s, E-mailsInternational clients: BNP Paribas - Austria The Supreme Council of Information & Communication Technology - Quatar Raiffeisen Leasing - Bulgaria Raiffeisen Leasing - Ucraina Deutsche Leasing - Polonia NBG Leasing – SerbiaLocal clients: Banking: Alpha Bank, Banca Comercială Română, Instesa San Paolo, Patria Credit Leasing: BCR Leasing, EFG Leasing, Impuls Leasing, Marfin Leasing, NBG Leasing Romania, Raiffeisen Leasing Romania, Mercedes Leasing, RCI Leasing, TBI Leasing, Titiac Leasing, Volvo Financial Services Romania IFN, Deutsche Leasing Romania Medical: Regina Maria, Farmexpert Others : UPC Romania , British American Tabacco, Henkel, OMW, Petrom, Avitech, Netcom – Evolio, StarStorage, Impact, ISTA Show less

• 

  Oracle

  Mar 2013 - now

  • Consolidate the 3 different AP teams into one team of 23 technical engineers• Coach and mentor engineers to peruse development plans: one engineer promoted to a manager role, one engineer took leadership of a global project, several technical certification earned in the team• Empower and encourage engineers to take on more responsibility, increased the contribution of the local Romanian team to the global efforts• Increased soft skills level in the team, empower engineer to take on different roles• Manager Lead for AP Knowledge Management Program• Co-lead the Automation efforts in the AP global team• Confluence Creator and Maintainer – single point of truth for the team o procedures, documentation and announcements• Strong contributor and influencer in AP’s global load balancing program• Introduced Jira as a project management tool for the Automation team in AP Show less • Effectively manage Oracle EBS Payments, Cash Management and AP Technical Teams• Responsible for making sure the team delivers the highest level of customer satisfaction• Responsible for consistency in operational planning and execution (performance and staffing, training etc.)• Performance management for Support Engineers• Hiring and Staffing• Ensure team understands job and business requirements and build team empowerment• Ensure timely and efficient resolution of problems handled by my team• Manage critical or escalated issues to the full satisfaction of the customer• Plan business coverage and ensure that the team is ready for support and service at any time• Good overall knowledge of process flows and how they should work. Able to measure, maintain and improve delivery processes. Take over process ownership. Train staff in all relevant processes• Responsible for providing all relevant information to the upper management to build the budget planning and mid-year-review results (staffing plans, results consolidation)• Regular Engineer coaching and ongoing development• Ownership of projects. Lead in special projects in conjunction with other Oracle departments Show less • Troubleshoot and resolve complex problems reported by customers related to Oracle E-Business suite Payables and EBusiness Tax area.• Extending and optimizing existing solution by running (functional and technical), test cases in order to reproduce the existing issue from the customer environment.• Working directly with customers, helping solving problems and focus in customer success.• Bug reviewer for issues opened with Development Team.• Backup for escalations of issues in Invoices and E-Business Tax Cluster• Cluster Technical Coordinator.• Interviewing and mentoring for new hires. • Coach and contributor for Knowledge Management content creation and maintenance.• Plan business coverage and ensure that the team is ready for support and service at any time.• Build and maintain test instances for the team.• Operating within Oracle business processes and procedures.• Responding and resolving customer issues within Key Performance Indicator targets.• Maintaining an up-to-date and in-depth knowledge of new products released in the market for the given product or technical area. Show less

  • Senior Product Support Manager, E-Business Suite

    Jun 2019 - now

  • Product Support Manager, E-Business Suite

    Apr 2016 - Jun 2019

  • Senior Technical Analyst

    Mar 2013 - Apr 2016