Maja Milivojevic

Experience

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  Youth and Student Organization “Simon-Mladost”

  Jan 1990 - Jan 1993

  Administrative Assistant to the General Manager

  Responsibilities:- administration;- answering phone calls;- scheduling meetings; - mail distribution, filing, writing business letters;- assistance in planning and in the entry of payments.

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  Radio “Penguin”

  Apr 1994 - Aug 1994

  Public Relations Officer

  Responsibilities: - daily analyses and selecting texts of Yugoslav foreign newspapers;- organizing press conferences, interviews, magazine presentations;- writing reports concerning current mass-medium, cultural and economic happenings; -- communicating with the publicand business partners

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  Alliance Yougoslavie – France

  Oct 1994 - Feb 1995

  Secretary and Part-time Teacher

  Responsibilities:- secretarial work and teaching foreign language (French);- organizing cultural manifestations;- magazine promotions;- school presentation;- advertising of school’s language courses and activities.

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  UN Migration Agency (IOM)

  Mar 1995 - Mar 1996

  Teacher (Part-time job)

  LINC programResponsibilities: - teaching foreign language, written or verbal;- translations, data tabulation, writing reports, foresight and planning.

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  Embassy of Canada | Ambassade du Canada

  May 1995 - Jun 1995

  Interpreter

  Visa sectionResponsibilities: - Verbal translation and a range of secretarial and clerical duties (preparing the files, phone calls, answering of enquires…)

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  Kane - Import Trading Company

  Aug 1995 - Mar 1996

  Business Secretary

  Responsibilities:- secretarial work-answering phone calls;- business correspondence in French,English and Serbian (offers, orders, Invoices);- mail distribution;- filing; - receiving customers and suppliers;- dealing with home/foreign inquiries and assistance in sale.

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  Embassy of Canada | Ambassade du Canada

  Dec 1996 - Apr 2000

  Immigration Clerk / Administrative Assistant

  Visa Section Responsibilities:- Assistant to the Refugee Coordinator, Counter;- Clerk at reception, member of immigration unit A, Registry Clerk and Printer Operator;- Interpretation at the interviews for immigrant and visitor visas, Translations, file creations, control and destruction, entering personal Information, providing information to applicants on procedures, printing of visas and medical forms, all registry functions and other related clerical duties.

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  Australian Embassy

  May 2000 - Nov 2000

  Administrative Assistant

  Immigration SectionResponsibilities:- handling inquires;- receiving and checking applications;- initial assessment of applications;- interview scheduling; - preparing files and forms for health;- character and security checks;- interpreting at the interviews;- referral of files to SMO for final decision;- visa evidencing.

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  European Agency for Reconstruction

  Jan 2001 - May 2004

  Administrative Assistant

  Monitoring and Infrastructure Sector - TSfD Programme and the other projects (March 2001 - May 2014)Responsibilities: - daily correspondence by fax, e-mail and letters with municipal authorities and contractors; - constant liaising and support to the Technical Assistance TeamConsultants;- assistance to the Programme Manager and Local Officers on a technical level for running of unit’s external and internal contacts and relations, as well as on a business level: assistance to the Programme Manager in day to day management of the programmes in the sector, document preparations, filing and document control, press clipping, coordination with the local media and organization of the TV interviews, assistance to Programme Monitors in maintaining a system tomonitor the contracting activities of the Agency Programmes as well as in drafting the Agency reports to the European Parliament and European Commission.TA Team Energy for Democracy (January 2001 - March 2001)Responsibilities: - Constant contact and relations with relevant ministries: MIER, Finance and Federal Customs Administrations, governmental and local authorities, suppliers, final users, forwarding agents and distributors, media coverage of fuel distributor’s activities in the dispatch centre. Show less

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  Municipality of New Belgrade

  Oct 2006 - Jan 2007

  English Teacher

  Responsibilities:- Teaching foreign language (3 courses with the Employees of the New Belgrade Municipality)

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  Vidic court interpreter’s office

  Jan 2007 - Oct 2021

  French and English Interpreter (Part-time job)

  Responsibilities:- Interpretation and translation of the documents and texts.

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  SKE - BULGARIA EOOD

  Nov 2008 - Feb 2009

  English Interpreter and Administrative Assistant

  Responsibilities:- English Interpreter and Administrative Assistant on the project in Varvarin, Serbia

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  Primary School and High School

  Apr 2009 - Mar 2014

  Professor of French and Latin

  Responsibilities:- Teaching French and Latin

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  Vibac Balcani doo

  Mar 2014 - Mar 2015

  Customer Service Officer

  Responsibilities:- dealing with customers and clients in French and English directly either by telephone, electronically or face to face- respond promptly to customer inquiries, handle and resolve customer complaints- obtain and evaluate all relevant information to handle product and service inquiries- provide pricing and delivery information- perform customer verifications- set up new customer accounts- process orders, forms, applications and requests- organize workflow to meet customer timeframes- direct requests and unresolved issues to the designated resource- manage customers' accounts- record details of actions taken- maintain customer databases- manage administration- communicate and coordinate with internal departments- follow up on customer interactions- provide feedback on the efficiency of the customer service process Show less

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  Aero East Europe d.o.o.

  Nov 2017 - Aug 2019

  Executive Management Assistant

  Customer Relations ManagementMarketing & SalesPR activitiesAdministrative & financial operationsSupply & logistic

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  Pro-Log Sr doo

  Apr 2022 - Sept 2022

  Customer Care Specialist for French Market