Lucas Conte

Experience

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  PET Agricultural Biotechnology - ESALQ/USP

  Oct 2006 - Jul 2008

  Intern scholarship

  Acting on the basis of the public university (Teaching, Research and Public Extension).- Flagship Project: "Biotechnology in the School" - periodic visits in the public schools of Piracicaba region and to update students on various subjects of biotechnology and its demystification;- Other activities: PET events organization, student satisfaction surveys on campus, planning and organization activities.

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  APagri Consultoria Agronômica

  Apr 2009 - Jun 2010

  Technical Assistant Intern

  - Support on processing and interpolation data for production of soil fertility and recommendation maps using Office Package and Geographic Information Systems;- Experience on field during1 month. Grain farm in Jataí - GO.

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  University of KwaZulu-Natal

  Aug 2010 - Dec 2010

  Professional College Work

  Research project on soil physical properties and its spacial variations on south african soils.

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  Geoplanta Máquinas e Implementos Agrícolas LTDA

  Mar 2011 - Jul 2012

  Technical Analyst

  Analyst in Precision Agriculture - Strong partnership in south of Minas Gerais and São Paulo North (Grain, Coffee and Citrus growers).- Lead training for soil and leaf sampling using GPS receivers;- Lead soil sampling team;- Installation of equipment for precision agriculture (Variable Rate and autopilot systems);- Soil and leaf analyzes interpretation, correlation and support inputs management.

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  CNH

  Jul 2012 - Oct 2016

  Instructor - End User Training - Precision Solutions & Telematics

  - Support, Organize and lead training for Dealers and Costumers from Latin America Region to use Precision Farm technologies (CNH and Trimble equipments);- Create/update materials for training, manuals, quick guides;- Organize and lead internal trainings;- Divulge Academy website training in Precision Farm for CNH dealers and clients;- Create strategies for divulgation, reach numbers of subscription and numbers of training;- Support Commercial and Marketing team.-Specialist in Agricultural Telematics- Product Launch in Latin America - Agricultural Telematics Show less

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  Trimble Inc.

  Oct 2016 - Oct 2024

  Provide Technical Support for hardware solutions to the Worldwide Trimble DealernetBe the main responsible for Technical Support for Trimble Dealers, OEMs and CNH for the whole Latin America.Support Technical Support Team for Software Solutions internally.Provide triage warranty cases and start the process to evaluate warranties. Work closely with dealer net to minimize workflow to provide solutions and escalate faster.Work closely with Engineering and Product Managers for cases escalations.Work closely with Field Engineerings to escalate problems and provide solutions for customers (dealers). Show less

  • Technical Support Supervisor

    Aug 2018 - Oct 2024

  • Techincal Support Representative

    Oct 2016 - Aug 2018
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  PTx Trimble

  Sept 2024 - now

  Technical Support Supervisor

  Develop and manage local LATAM Technical Support team.Provide Processes and Technical Trainings for dealer and internal employees;Develop process Technical Support for hardware solutions to the Worldwide Trimble Dealernet;Work closely with dealers, OEMs, sales and engineers to minimize workflow to provide solutions and escalate faster;Develop metrics to evaluate team's demand;Develop metrics to evaluate demands and new hires.