Anna Tkalich

Anna Tkalich

Translator of Business Documentation (Russian to English)

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location of Anna TkalichPrague, Czechia

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  • Timeline

  • About me

    Advanced Technical Escalation Engineer @ Wrike | Troubleshooting, Major Incident Management

  • Education

    • Saint Petersburg State University

      2014 - 2016
      Master's degree Language and Culture Studies, Communications (The USA and the UK) With Distinction
    • V.I. Vernadsky Taurida National University

      2010 - 2024
      Bachelor's degree Language Interpretation and Translation With Distinction
  • Experience

    • M-Brain Group

      Mar 2017 - May 2017
      Translator of Business Documentation (Russian to English)
    • Wrike

      May 2018 - now

      Supporting largest Enterprise customers via email, live chat and screensharing, as a backup for all dedicated teams.

      • Advanced Technical Escalation Engineer (SaaS)

        Aug 2020 - now
      • Technical Documentation Specialist (SaaS)

        Oct 2019 - now
      • Enterprise Support Specialist (SaaS)

        Jan 2020 - Jun 2021
      • Customer Support Specialist (SaaS)

        May 2018 - Jul 2020
  • Licenses & Certifications