Sherry Jones

Experience

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  Allfirst Bank (merged with M and T Bank July 2002)

  Jan 1999 - Nov 2002

  Call Center Sales Manager

  I began my management career as a Call Center Manager where I established and organized implementation of customer acquisition, retention and expansion tactics for Retail and Small Business sales and service activities. In addition I trained and mentored 25 managers in execution and discipline of sales management strategies and daily routines.As part of my responsibilities I collaborated with the Retail Bank’s Incentive Manager to create an incentive plan that motivated 25 Managers and 225 representatives to achieve team and individual sales excellence and developed various sales tools to effectively integrate Business and Retail sales and referral opportunities resulting in increased sales. Show less

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  M and T Bank

  Jan 2002 - Jan 2005

  Commercial Branch Manager

  Recruited to use my personnel management expertise in monitoring and training 14 team members in a fast-paced, high volume branch with a $50M deposit base on a daily basis to maintain a high level of competence. I also supervised, coordinated and tracked all processes and activities to ensure organizational guidelines were followed and provided feedback and coached staff to make sure client service and quality goals were met on a daily basis.While I was Branch Manager I consistently exceeded corporate goals by 187% on loans, 104% in Revenue 101% in Checking Accounts, Investment Revenue, and 578% in Insurance Revenue and played pivotal role in strategic and financial analysis for $25M commercial loan portfolio, resulting in $8.6M in new business. In addition I provided leadership and direction for two Management Trainees and three Branch Managers to successfully complete enhanced training curriculum and branch placement.I was chosen to receive the “Emerging Business Top Performance Award” for maximum results in business development, recognized 9th out of 700 branches for superior performance; presented with the “Top Branch Manager Sales Performance Award” and achieved “Top Commercial Branch Manager Performance Award” twice. Show less

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  Provident Bank (Closed May 2009)

  Mar 2006 - May 2009

  Sales Support and Operations Call Center Manager

  Hired to manage everyday operations that guaranteed weekly sales and client service objectives were met for the Direct Bank including customer service, Provident direct sales and the internet channel. In addition I ensured workload and workforce management goals were met for the demands of customer communication, new accounts, training, coaching, management of incentive strategies and reporting.To accomplish my responsibilities I hired additional staff for 150 branches by generating four sales coaching positions for eight senior regional managers and grew staff to eight coaches in less than six months. I also managed a team of five Call Center Managers, four Regional Sales Coaches, one Regional Manager, and a Divisional Manager effectively increasing performance by coaching and developing management skills.During my term I surpassed sales deposit goals by $112M in 5 months by spearheading launch of Internet Branch in 2009 and increased referrals 900% and deposit sales 102% by restructuring 13 practices, generating a paperless environment; reduced account dispatch time from 3 days to 2 hours delivering an exceptional customer experience.I was honored to win the “Core Value Award for Partnership” for delivering excellence in internal and external survey results. Show less

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  FinitiTitle (Closed April 2017)

  Nov 2009 - Apr 2017

  Title and Closing Senior Vice President/Manager of Operations

  I was brought on board to use my customer experience and operations expertise in overseeing adherence to corporate policies, compliance, and procedure performance. In addition I was responsible for researching regulations by reviewing regulatory bulletins, certifying multiple regulatory agencies audit outcomes and executed action plans to correct deficiencies.During my tenure I grew the company from 45 to 175 staff by assimilating the Title and Closing units and managed daily work flow, organized training and provided mentoring. I was outstanding at resolving customer service concerns by finding direct resolutions increasing customer confidence by managing pipeline centered on service excellence, resulting in a perfect scorecard results in 80/84 months.Over 6 years I increased revenue goals by strengthening relationships, resulting in reduced operating costs and was proud to receive the Manager of the Year award in 2015 as a result of superior performance and customer satisfaction results. Show less

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  Lakeside Title Company

  Mar 2018 - now

  Disbursement and Compliance Officer