Snehal Mujumdar

Experience

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  Tata Consultancy Services

  Oct 2006 - Sept 2010

  Worked with Citi Cards (Collections,Arrangements) teams to develop a new rules based product for Citi CARDS.Worked with Changeman, COBOL, VSAMs, REXX, DYL to create a brand new batch architecture for a rules based engine working for Collections and Arrangements for Citi CARDS. Worked with PNC ( Erstwhile NCC Bank) as part of the Core Banking and Data Warehousing developmental activities. Worked with REXX, COBOL, GENEVA, VSAMs,

  • Module Lead

    Jan 2009 - Sept 2010

  • Project Team Member

    Oct 2006 - Dec 2009
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  Syntel

  Sept 2010 - Dec 2014

  Implementation of High Visibility and High Impact projects for AMEXEnd to End Implementation Manager for Mercury SEPA – France ( 18 Application Teams), MERCURY SEPA – Austria Germany ( 28 Application teams), UK Faster Payments (9 Application teams), Judo Ph II (7 Application teams).•Provide target dates for implementation deliverables for small/medium projects. Engage with the other impacted team for medium/complex projects •Work with LPA/SPA/Off-shore process/business people to ensure all technical/operational/business related tasks/details are covered in the Implementation Plan, Organise and run Implementation Plan Walkthroughs with all affected areas. •Agree Checkpoints, Go/No Go points, required support and escalation, Negotiate exceptions, agree use of Forward Fixing and points of No Return with Application Change Management Team •Ensure any requirement for Forward Fixing is clearly documented in the Complex Change Request (including justification and any necessary tech/business VP approval) and that the Forward Fixing agreement is obtained •Complete the Complex Change Request for the CAB (Change Advisory Board) on the GOCMS database •Work with all impacted teams to ensure tasks/details for all impacted applications are included in the Consolidated Implementation Plan and that gaps/dependencies between teams are covered •Organise and run Implementation Status Calls, if reqd (before, during and after implementation) •Share the issues/problems encountered during Implementation with teams/IPS to prevent similar issues arising on future projects •Review/Approve CMR/SSR/PRC on the Change Management Screen.•Ensure Operation Service Documents are created/updated.Review OSDs.•Create/Update the Disaster Recovery Plan•Attend monthly failed/expedited changes/problem SLA breach meeting •Develop/Introduce Implementation Manager/Team process improvements •Point of Contact for IPS queries •Update/Issue Implementation Manager spreadsheet on a weekly basis Show less Technical Team Lead for multiple initiatives like SPAIN LER, ECDD Merchant cancellation, AEPSL Netherlands and PAE decommission for AMERICAN EXPRESS - EMEA•Create Project Plan and Risk Assessment and Treatment register for the team.•Conduct Analysis, Construction/Development, Unit Testing, SIT, UAT•Reviews of Analysis, Design documents, Build components, Test Reports.•Creation of implementation plan and review of implementation plan created by the developers. •Actively involved in implementation and post implementation activities involving working with Changeman, Infoman (CMR, SSR, PRC).•Coordinating with onsite team and other vendor teams across geographies (when required) to ensure smooth implementation.•Creating weekly status update reports.•Implementing Quality Assurance initiatives across all efforts through all cycles of the project.•Conducting and facing Syntel Quality audit and security audit for the entire project.•Involved in interviewing and induction of new joinees into the team. Assisted the Lead Implementation Manager for MCCY CANADA in implementation plan creation and review, which involved co-ordination with multiple vendor teams across geographiesFrom Jan 2011 to April 2011 additional responsibility for AEPSL Branch Addition was handed, which covered the following responsibilities:•Mainframe End-End Test Lead and coordinator for AEPSL Branch Addition project. •Worked with 12 teams across geographies and organizations for different phases of testing for End to End technology initiatives.•Work with HP Quality Center V10 for all the teams and monitored the QC for AMEX SOX Audit. Show less

  • Implementation Manager

    Feb 2012 - Dec 2014

  • Project Lead

    Sept 2010 - Feb 2012
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  Expenzing (Nexstep)

  Jun 2016 - May 2019

  Enterprise Sales and Customer Success

  Brought in 15+ new enterprise accounts as part of the B2B Solution Consulting and Customer Success Role. Successfully managed 22 Enterprise Accounts- from Relationship and Upsell, Cross Sell. Other responsibilities included- Funnel Build Up, Sales Strategy formation, Competition bench-marking, Solution Walk-through and Consultation, Conducting detailed solution POC or workshops with all stakeholders, Proposal formation and Walkthrough, Pre-Sales Query resolution, RFP participation and responses, Price Discussion and Negotiation, Finalization and Sign Up!Once the lead converted to a client- Customer Success and Account Relationship Management was the next logical step to keep in touch with people whom I helped establish a trusting relationship with the organization. Show less

• 

  Turtlemint

  Jun 2019 - Apr 2020

  Sr Client Success Manager

  End to End Business Relationship Manager from Bancassurance Products Perspective for India's largest Private Bank(5000+ Branches, 200000+staff)Understanding Needs of Various Channels and Verticals in a complex Bancassurance Environment and offering optimal solutions to their challenges through Mintpro (TM). Overall Responsibilities include the following:1. Pre-Sales Activities, Contract Finalization and Signing2. Technical and Project liasoning between Enterprise Client, Inhouse Technical Teams and Product Teams. 3. Oversee successful implementation of the product at the Client4. Ensure enthusiastic Product adoption: Change Management enablement at Client site, Training and enablement, Prompt Issue resolution, Enhance Client Experience5. Product Adoption across various channels and verticals6. Billing and maintaining the PnL of the account. Show less

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  Self Employed

  Apr 2020 - Nov 2022

  Business Copywriter: SaaS Products, Customer Success, Product Evangelism.

  * Creating strategic, meaningful, and quality business content.* Passion for intelligent and exciting business ideas, along with tech-know how helps me create result-oriented content for my clients.* Explore tools like Grammarly, Postpace, and Hemingway for research and editing. * Implement SEO and related guidelines in my writing.

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  Beroe Inc

  Nov 2022 - now

  Senior Customer Success Manager

  Ensuring customers experience value out of their engagement with Beroe and being the client's voice within the organization. Explore the most optimal way to meet client requirements through Beroe offerings.A typical day includes-1. Leading strategic opportunities with enterprise clients for B2B SaaS products2. Enabling and promoting product adoption.3. Presentation with customer CXOs and leadership teams.4. Translating enterprise clients’ complex needs for Internal product and design teams’ consumption.5. Working with multiple stakeholders like Strategy, Finance, Technology, Sales.6. Mentoring team-members Show less