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Deann Young

Deann Young

TeamLead Deskside support

Followers of Deann Young614 followers
location of Deann YoungSchuylkill Haven, Pennsylvania, United States

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  • Timeline

  • About me

    Technical Support Analyst II at Godiva Choc

  • Education

    • Schuylkill Institute of Business & Technology in Pottsville, PA

      1998 - 2000
      Associate's degree Information Technology

      Activities and Societies: Phi Beta Lambda class president

  • Experience

    • IBM

      Jun 2000 - Sept 2014
      TeamLead Deskside support

      SLA reporting, team building, assigning tickets, resolved incident and IMAC ticket, tracking of tickets, support of IBM executives and trade show support for customer

    • Godiva Choc

      Sept 2014 - now
      Desktop Support Analyst

      install, setup and configure software and hardware. trouble shoot hardware and software issues following through to resolution of issues. create personal shares for users. reset passwords for users domain, email and AS400 accounts. ensuring all computers are in compliance with all security and software updates. Utilizing SCCM client and EPO server utilities. Creating AD, email and AS400 accounts as part of Identity management administrator role.

  • Licenses & Certifications

    • A+

    • Microsoft Office 365 administration and troubleshooting

      Microsoft
      Nov 2019