Alissa Neubauer

Experience

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  AAA Travel Agency, TF Green Airport, Collette Vacations

  Mar 2009 - May 2009

  Travel and Tourism Internship

  +Planned activities, itinerary, and was a tour guide for FAM trip to Greece +Ensured customer satisfaction to passengers visiting Rhode Island through courteous service and detailed knowledge on local attractions and additional information +Supplied incoming passengers with detailed knowledge of local attractions, events and restaurants in a professional and courteous manner resulting in customer satisfaction +Addressed passenger issues and questions, resolving problems, and interacting with multiple contacts, including TSA, Airport Police, and multiple airlines Show less

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  International Mission Board

  Mar 2010 - May 2010

  English Language Club Facilitator

  +Facilitated an English Language Club in a small Russian community with no fluent English speakers+Prepared and oversaw all facets of English Language Club, including developing weekly lessons, setting up facilities, and marketing to new members

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  Annie's Escapes

  Jun 2010 - Aug 2010

  Intern

  +Researched travel and destination information for potential clients+ working with Customer Relationship Management system - TRAMS Clientbase+Social media maintenence, including establishing a Facebook landing page, and contributing content to blog

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  Blackstone Valley Tourism Council

  Jul 2011 - Aug 2011

  Special Projects Intern

  +Maintained social media outlets including Twitter and Facebook. +Assisted in organizing special events, as well as reaching out to potential attendees and following up on leads.+Worked for 3 yearly Tour Rhode Island events, assisting a professional tour guide to lead a tour group through various Rhode Island destinations.

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  AAA Southern New England

  Aug 2011 - May 2015

  Lead Center Travel Counselor

  + Planned, booked, and managed over $800,000 in travel products for clients in 2014, an increase of 63% over prior year. + Provided exceptional customer service by answering client phone calls, online chats, and emails with regards to any questions, updates, and reminders. Organized and sent final documentation to these members. I have had multiple repeat clients and referrals because of my attention to detail.+ Communicated with diverse departments, companies, and clients to ensure itinerary changes, flight schedules, and passenger information is all correctly updated and any issues are efficiently resolved.+ Maintained detailed departure calendars and records for each client.+ Additional positions held at AAA: Road Service Call Counselor (August 2011-May 2012)Travel Trainee and Floater (May 2012- February 2013)Travel Counselor at Narragansett AAA (February 2013-September 2013) Show less

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  Collette

  Jun 2015 - Mar 2016

  Account Executive

  +Account Manager for more than 200 active accounts throughout Kentucky, Ohio, Nebraska, Kansas, Illinois, and British Columbia, with revenues totaling more than 9 million annually. +Provides support to 4 District Sales Managers, and 2 Regional Sales Managers.+Collaborates with multiple teams to accomplish above and beyond service and guest satisfaction, including Inside Business Development, Product, Transportation, Air, and Accounting.

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  Figmints Digital Creative Marketing

  Mar 2016 - Jan 2017

  Digital Marketing Coordinator

  + Manage multiple projects simultaneously, ensuring aggressive budgets and timelines stay on target.+ Leverage consumer data and research to execute omnichannel digital marketing plans, contentcreation, email campaigns, display designs, and responsive web, partnering with internaldevelopment teams, production staff, vendors, and outside contractors.+ Analyze campaign data using analytic software, CRMs, and sales tools; interpreting data,communicating results, and offering recommendations to team and business executives.+ Plan marketing events and go-to-market activities that increase engagement and build brand equity.+ Guide client stakeholders and business partners through internal digital marketing onboardingprocess, identifying business goals and brand identity.+ Prepare presentation decks, draft complex creative briefs, and organize frequent meetings acrossclients, colleagues, and executives.+Hubspot Certifications: Inbound and Growth Driven Design. Attended 2016 Inbound conference. Show less

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  Alissa Co.

  Jan 2017 - Jun 2020

  Content Creator and Social Media Manager

  -Manage social media campaigns for event rental company, creating regular content and managing posting schedule in order to boost brand awareness and increase year-round sales in a seasonal business

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  CVS Health

  Jun 2017 - May 2018

  Senior Marketing Coordinator, Store Experience Team

  + Lead the development of in store marketing projects, managing aggressive timelines and processes, delivering campaigns that are on-budget and on-strategy + Collaborate closely with category management team to support business opportunities, including new item initiatives, merchandising and signage reviews to solve for customer barriers+ Identify and improve upon opportunity areas in the planogram process, highlighting key products with whole store design in mind

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  Pointman

  Jun 2019 - Oct 2019

  Marketing Manager

  +Increased the number of monthly inbound leads from 29/month to 194/month (+568%) via strategic content campaigns promoted by pay-per-click, paid search, social, remarketing, and press outreach+Improved conversion by creating landing pages targeted to specific customer personas, optimizing website pages to reduce bounce rate, and deploying conversational chatbots+Developed and implemented the utilization of creative briefs, analytics reports, and project management software which increased department efficiency+Organized 3 industry trade shows across the country including booth management, collateral, employee travel, show promotions, and attendee email campaigns Show less

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  Blacksmith Applications: Sales Enablement

  Mar 2020 - now

  CRM Success and Product Solutions Manager