William Stevens, PHR, SHRM-CP, PAHM, HCP

Experience

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  Bed Bath & Beyond

  Oct 2005 - Mar 2009

  District Human Resources Manager

  Supervised all facets of human resources operations for 28 stores across Arkansas, Tennessee, Missouri, and Oklahoma. Recruited and hired all management personnel to establish high performing teams. Served as direct report for all in-store HR personnel. Approved and audited all payroll hours and benefits. • Improved new store staffing processes by coordinating with local unemployment agencies to recruit applicants and increase marketing reach while cutting costs.• Prepared a store to go through a department of labor audit and worked with management to ensure all documentation and processes were up to code and within compliance. Process was later implemented company-wide as a standard for operations.• Updated employment manuals for each state to accurately reflect current state employment laws.• Forecasted employment needs for new and existing stores to ensure adequate staffing. Reviewed employment trends and history for previous years for improved accuracy.• Actively recruited and selected management teams for new stores and provided six months of in-store training for introduction to company culture and processes prior to new store opening.• Cultivated customer-centric culture and provided training to ensure exempt and non-exempt personnel upheld company standards and vision. Show less

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  Paychex

  Mar 2009 - Jun 2011

  Human Resources / PEO Consultant

  Collaborated with 45 individual clients across three states as their personal human resources representative to coordinate services, establish policies and procedures, provide training, and resolve employment issues. Reviewed current practices and recommended improvements to enhance compliance, performance, and productivity. Gained certification as a licensed insurance agent to further support clients with insurance services. Assisted clients with employment relations and communication with labor unions. • Delivered engaging and informative training seminars to keep clients up-to-date on best practices and disseminate information regarding new products, services, and technologies.• Provided support on all processes related to hiring, firing, layoffs, benefits, payroll, safety, and other human resources operations. Supplied necessary information regarding annual enrollment, employee rights, workers compensation, disability accommodations, and leaves of absence.• Directed HR audits to determine areas of strength and improvement and establish strategies to bring company up to where they wanted and needed to be. Recommended available products to support improved HR function.• Led trainings ranging from diversity, sexual harassment, and communication skills to management, and teamwork. Show less

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  Harrison Energy Partners

  Jul 2011 - Jun 2013

  Human Resources Coordinator

  Managed benefits enrollment and administration, recruiting, hiring, employee relations, and training across five site locations. Quickly and efficiently resolved personnel issues and investigated claims. Advised management on questions regarding employment, safety, health, and training in a union environment. • Crafted cost-efficient plan to build an employee fitness center thereby improving employee health and boosting morale. Resulted in reduced cost for company and workers compensation insurance. • Facilitated transition to captive risk insurance company from human resources and safety perspective.• Served as safety leader and oversaw OSHA compliance, safety inspections, training, and documentation. Assisted client companies with the development and managing their safety training documentation.• Compiled statistical reports regarding compliance, internal climate, and forecasting to support employment decisions, policies, and procedures. Show less

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  State of Arkansas

  Oct 2013 - Nov 2014

  Human Resources Analyst

  Evaluated and identified HR and operational gaps and implemented modern and streamlined processes to bring organization into compliance with local, state, and federal regulations. Piloted in-depth study on recruiting resources available to state agencies to train staff on best practices and enhance performance and productivity, following transition of state to third-party workers compensation provider. • Introduced GoToMeeting app, increasing efficiency and reducing expenses, and provided training and updates to satellite offices, eliminating need for travel. Show less

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  John Q. Hammons Hotels and Resorts

  Dec 2014 - Aug 2016

  Director of Human Resources

  Managed HR staff of approximately 140 employees, and served as SME on concepts and legal guidelines, ensuring employer ethical and moral compliance toward employees. Advanced key recruitments by developing strong community relationships, and working with management to improve retention and employee talent development. • Fostered culture for staff with fun activities and by raising money for specific underprivileged employee needs.

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  CalArk Inc.

  Aug 2016 - Feb 2021

  Corporate Human Resources Director

  Pioneered HR position and previously nonexistent corporate plans, creating all policies, procedures, practices, initiatives, and systems for multiple HR arenas, providing much-needed guidance in meeting corporate objectives while managing team of 2. Tracked hiring and turnover trends to develop onboarding strategy, maintain retention, and reduce turnover.• Incorporated and managed COVID-19 response and continuity of operation plans for 5 companies, affecting over 1,000 employees in multiple states and Mexico to ensure employees were treated with dignity. • Expanded departmental budget from nonexistent to approximately $180K in 1 year. Show less

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  Access Health Services LLC

  Feb 2021 - Dec 2023

  Lead and facilitate executive management of human resources (HR), corporate compliance, and corporate operations, creating roadmap to grow business while fostering positive culture. Collaborate with company’s executive committee and other key business leaders to shape HR strategy and ensure strategic staffing, serving as subject matter expert (SME) on people innovation, people inspiration, functional trends, and creative solutions. • Steered Professional Employer Organization (PEO) to experience 398% employee growth and 28% market share within 12 months, invoicing record $414K and setting bar in industry. • Created and implemented employee engagement portal (HRIS), enhancing employee experience, benefits enrollment, and business operations. Show less Oversaw all human resources activities to include new hire recruiting, outsourced staffing partnerships, and general management for 8 companies that are members of only PEO headquartered in Arkansas. Led team of 5 people, managing HR processes, payroll and benefits, reporting on issues with compliance, and ensuring internal and external employee contentment. • Led process in getting organizations’ 3 EEOC complaints dismissed without prejudice, and instituted review process reducing EEO complaints overall.• Rewrote handbook for internal and client organizations, corroborating with legal partners for full compliance. Show less

  • Vice President of Corporate Operations

    Jan 2022 - Dec 2023

  • Chief People Officer

    Feb 2021 - Dec 2022
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  HoganTaylor

  Dec 2023 - now

  Manager, HT Talent