Islem Lahami

Experience

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  ACOSERV

  Jun 2008 - Apr 2012

  Trainee Interior designer

  Custom design drawings and illustrations capability via CAD or by handConceptual design development, design layout, elevation and 3D perspective and modelsDeveloped entire design concept (including fixture, furniture selection, and space planing and architectural details) ensured code compliance of all fabrics and delivered final presentationComplete creative and effective presentation of design project Work effectively in a team environment to deliver complete design project to suit the client briefLearning experience on building site by visiting some projets under construction. Show less

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  OIL SERV GROUP

  Apr 2012 - Aug 2013

  Interior Designer, Technical Commercial

  Working in oilfield housing, man camps and management services that include accounting, security, communication, maintenance and constructionDesigning and preparing drawings, sketches for the constructions of Oilfield housing, man camps, mobile office (singles wide, double wide) and supervise their constructionSale assistant and administrationManaging maintenance servicesDealing with calls from customers, head office, fitters and suppliersInitiate contact with clients and explain what the company can offer them Show less

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  ARCHIBAT EXPO

  Sept 2013 - Oct 2016

  Sales Manager & Interior Designer

  Managed showroom utilizing skills in interior design :- Organize and structure the sales department - Define, monitor and improve the process of the entire services- Animate, advice, coordinate and control the sales department - Recruitment of employees and evaluation of results- Grew existing customers base- Researching and finding the best financial products- Develop good relationship with our new or old suppliers to meet sales target and to ensure long term business- Sales training - Developing commercial relationships with key customers and partners- Making sure all paperwork is completed correctly to comply with the regulations of the Financial Services- Manage day to day operations on social media properties; Facebook, Instagram, Pinterest and You Tube - Planning & organizing all practical aspects of events such as exhibitions, open days for architects, designers and constructions companies Show less

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  TBS Security Systems

  Nov 2017 - Jun 2019

  Marketing Communications Manager

  Participate in the implementation and the achievement of quality management system ISO 9001 version 2015Identify, develop and evaluate marketing strategies on knowledge of clients and market needsDetermine marketing objectives and preparing annual budgetCommunicate the brand effectively and in an engaging manner to internal staff and stakeholders.Collaborate with marketing team of standardization, design and production of marketing materials including print, web and other digital presentationsAnalyze performance of all marketing programs to identify the best opportunities for optimization Conducting competitor analysis by keeping abreast of trends and competitors moves to achieve market share metrics In charge of brand communication, strategic planning and execution for our offices in West Africa and North Africa Manage a diverse range of events, conferences, tradeshows and meet ups Manage budgets more effectively by maximising ROI and justifying the need to replace missing spend to achieve key objectivesCreate an internal- daily monthly/quarterly reporting to review meaningful insight and KPIs to drive actionable change and show an ROI Create and implement promotion and engagement strategies Show less

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  Advans Tunisie

  Jun 2019 - Mar 2023

  Lead the development, planning and execution of marketing plans based on business objectives and campaign goals, with clear KPIs and performance-based metrics Work independently, in collaboration with third parties and internal resources to create, write and implement compelling marketing communications, public relations and social media content relevant to the external and internal target audience Identify and share best practices in media placement, digital marketing, press relations and other areas of expertise Conduct assessments of key competitors in the Tunisian marketOversee the management of call center service levels; quality, voice of the customer, operational, and business growth key performance indicatorsMeasure customer satisfaction at every touchpoint across the customer journey Propose and provide guidelines about corporate visual identity Contribute to the research and the development of new products Develop and creates customer loyalty programs Drive the vision and strategy for the company global acquisition channels Plan and organize events i.e. branch openings, exhibitions, etc. Identify and engage with local and foreign partners to promote the MFIDevelop proposals for acquiring funds form international donors i.e., USAID Tunisia JOBS, USAID Visit Tunisia, SCBF to maximise Advans' impact, notably launching programs during the COVID -19 pandemic to help + 6,000 vulnerable entrepreneurs improve the resilience of their businesses Show less

  • Chief Marketing Officer

    Apr 2022 - Mar 2023

  • Marketing Communications Manager

    Jun 2019 - Apr 2022
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  FHI 360

  Mar 2023 - now

  Associate Director of Communications