Devi Shree

Experience

• 

  Tesco Bengaluru

  Jan 2014 - Jan 2017

  Technical Support Specialist

  • Worked in PFS helpdesk for Support -UK/Northern Ireland TESCO stores.• Support around 980+ stores that is divided into four categories –Express, Metro, Extra and Superstore• Providing level 2 resolution through remote support for systems/tills.• Root cause analysis, troubleshooting & installing modem/T3 unit.• Communicate with staff, specialists and suppliers.• Generating daily workflow reports & utilization reports using Excel. • process trainer.

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  VMware

  Apr 2017 - May 2024

  Technical Engineer

  • Rich experience in providing technical support and services for VMware Global internal employes on Vmware applications, Support applications ( eg: Horizon/ VDI’s /Microsoft Office 365/ Airwtach/ Workspace one SSO/VPN/RSA) & access related issues. • Fair Knowledge in installation, configuration and administration of VMware ESXi Servers, vCenter Servers and Virtual Machines• Knowledge of Network Planning & IT Infrastructure Implementation including Servers, Desktop, LAN, WAN and Network Devices• Responsible for time-critical User Service/ Infrastructure restoration, technical troubleshooting within complex IT systems environment.• Advantage over others: Own 2 VMware Certified Professional badges – DCV & NV . Show less

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  HCLTech

  Jun 2024 - Nov 2024

  Technical Specialist