Mohammad Abdo

Experience

• 

  ISOFT

  Feb 2008 - Mar 2013

  Oracle Database Developer& Implementation Engineer

  Job Title: Oracle Database Developer& Implementation Engineer.Projects: Electronic Traffic System. Description: Applied in Roads & Transport Authority (RTA). Main Responsibilities:1. Execute test cases (manual or automated) and analyze results2. Report bugs and errors to development teams.3. Create and maintain SQL stored procedures, views, triggers, scheduled tasks and DDL scripts.4. Design, development and creation of custom reports using oracle report 9i, 10g based on business requirements.5. Experience in SQL scripting on DML and DDL.6. Requirement’s definition, design, development, testing and implementation. Projects: Electronic Message Services System (EMS)Description: applied in various locations Dubai police head quarter (DPHQ), Emirates of Abu Dhabi Judicial Department (ADJD), National Emergency and Crisis Management Authority (NCEMA), Roads & Transport Authority (RTA)Main Responsibilities:1. Experience writing large, complex stored procedure involving temp tables, cursors, and multiple nested procedure calls.2. Excellent skills in writing, maintaining, testing and debugging code in applicable programming languages.3. Ensures applications meet requirements and is error free.4. Design, development and creation of custom reports using oracle report 9i, 10g based on business requirements. Projects: Electronic Procedures System (EPS) Description: Applied in Dubai police head quarter (DPHQ). Main Responsibilities:1. Interviewing staff at different levels from end-users to senior management Examining current business and systems documents and output may include current order documents.2. Analysis of the customer requirements and developing custom code.3. Created training material for end-users. Show less

• 

  GAL

  Apr 2013 - now

  Business Analyst,Software Testing , Targeting assignments in ITIL

  1-Facilitating delivery on agreed KPI like SLA and working with service operations &service management functions in the organization; ensuring Service Level and Contract Reporting, including providing customer with a Balanced Scorecard, Key Measures, KPI Summary Report & weekly KPI Reports and other required or requested reports.2-Developing various testing frameworks, test strategy & test plan; preparing &updating test documentation such as test scenarios, test cases, test scripts, test metrics & test project status reports.3-Preparing & maintaining test automation platform; conducting product functional reviews as per test specifications and preparing requirement traceability matrix, test data & test completion report.4- Planning & coordinating the availability of the QA test environments and ensuring their compatibility; scheduling & executing the software testing lifecycle and documenting errors5-Ensuring the team focused on automation along with Manual Testing.6-Managing the software quality process involving review of product functions, test specifications & documentation, defect prevention, metrics collection, team leadership & analysis, debugging & resolution of issues.7-Assessing the effectiveness of change management approach, securing approval of change, processing change requests and publishing change notifications.8-Front-leading the conceptualization of ITIL Service Management Processes and setting up ticketing management system for incidents, configuration, service. Show less