Jamie Lockett

Experience

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  NCR Corporation

  Jan 2012 - Dec 2015

  Customer Engineer II

  Provide maintenance and repairs on retail and financial equipmentResponsible for keeping the customer informed of progress and resolution of their issue, ensuring that the customer is informed upon arrival as well as departure to manage expectations and ensure customer understanding and agreement of issues and resolution. Responsible for ownership of customer issues/needs that are voiced or observed. Acts with passion for service to deliver customer delight and improve overall customer loyalty and experience. Promotes and maintains good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment. Provide accurate reporting on all service calls and activity; as well as other reporting as required. Properly maintain tools, manuals, assigned equipment and vehicle. Relationship Management/People Skills: Shows understanding, courtesy, tact, and concern in developing and maintaining relationships. Analyze information and readily recognizes problems requiring attention. Probes and looks past symptoms to determine the underlying causes of problems and issues. Exercise Professional Judgment: Applies accurate logic and common sense in making decisions and coming to conclusions. Chooses courses of action or makes decisions that are consistent with policies, procedures, and rules. Prioritizes and balances time, actions, resources, and initiatives to ensure results are achieved. Holds self accountable for complying with policies, procedures, and work requirements. Show less

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  Virginia Beach City Public Schools

  Jul 2016 - Jun 2018

  Technology Support Technician

  Serve as an advisor to school staff for general technical issues.Provide on-going first-line technical support to school staff and students.Troubleshoot and repair computer and peripheral equipment problems/issues.Management of accounts and reporting functions for select instructional applications.Support school users with network access issues and reset passwords as needed.Install and customize new computers with site based software/drivers; upgrade/update software asneeded.Provide logistical support for new computers and peripherals (physical setup & placement). Show less

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  The Franklin Johnston Group

  May 2018 - Jul 2020

  Systems Administrator

  Analyzing system logs and identifying potential issues with computer systems.Applying operating system updates, patches, and configuration changes.Installing and configuring new hardware and software.Adding, removing, or updating user account information, resetting passwords, etc.Answering technical queries and assisting users.Responsibility for security.Responsibility for documenting the configuration of the system.Troubleshooting any reported problems.System performance tuning.Ensuring that the network infrastructure is up and running.Configuring, adding, and deleting file systems. Show less

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  DOMA Technologies

  Oct 2022 - Sept 2023

  • Claims Support Representative II

    Jan 2023 - Sept 2023

  • Claims Support Representative I

    Oct 2022 - Jan 2023
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  Franklin Group

  Sept 2023 - now

  Systems Administrator