Manek Prabhu

Experience

• 

  Tech Mahindra

  Mar 2014 - Dec 2016

  Software Engineer

  Former Software Developer at Tech Mahindra, Contributing to AT&T Project - Specializing in Forgot ID, Forgot Password, Registration, and Profile Flow Development

• 

  NSEIT

  Jan 2017 - Apr 2018

  Associate System Analyst

  Focused Expertise in Developing Portals for Banking, Capital Market, and Educational Sectors

• 

  PwC

  May 2018 - Feb 2022

  • Communicated with internal / external clients to determine specific requirements and expectations, managed client expectations as an indicator of quality.• Facilitated meetings to collect requirements from diverse business teams, comprehending Group/Affinity processes and generating clear diagrams and detailed documents for the implementation team using tools like Visio.• Functioned as the primary point of contact, collaborating closely with Enterprise Architects, Solutioning team, Implementation Team, and testing team, offering guidance and addressing queries.• Took a pivotal role in developing Customer and Corporate Onboarding Portals for both Indian and overseas Banking clients, highlighting adaptability and rapid learning in the dynamic technology consulting landscape.• Optimized the lead creation and conversion process, encompassing the entire sales journey for agents, and presented comprehensive application demos to guarantee client satisfaction.• Removed the obstacles and distractions that may impact the team from meeting the team goals; acted as a liaison between the Scrum team and people or teams outside the Scrum team.• Took part in Change Control Board (CCB) meetings with higher-ups from the client to discuss and approve changes. Show less

  • Senior Consultant

    Oct 2020 - Feb 2022

  • Consultant

    May 2018 - Sept 2020
• 

  EY

  Feb 2022 - now

  Senior Consultant

  • Facilitating Scrum events, promoting Agile Life Cycle Practices leading to Scrum team success in delivering valuable product.• Identifying and implementing process improvements, on boarding, reporting improvements and training as required within and across Scrum teams.• Spearheading project planning, strategy development, and project oversight for the CORE Application Transformation Project, to ensure flawless execution and achieve successful project outcomes.• Performing thorough analysis of the Current State and Target State of Non-Core Applications impacted by the CORE Application Transformation, to steer impactful PAS transformation projects.• Setting up test environments, developing test strategy, test plan, test cases, test suits, scenarios, test data & requirement traceability matrix, ensuring that the products and the policies comply with end user business requirements/ QA processes.• Monitoring all program/ project tasks and ensure compliance to all time frame and resolve all issues according to required project plan and administer everyday activities and assist to resolve all issues within organization.• Identifying improvement areas and implementing adequate measures to maximize customer satisfaction level; managing service operations for rendering quality and providing first line customer support.Driving Policy Admin System Transformation: Strategically Planning, Designing Solutions, and Overseeing Non-Core Workstream for a Boutique Insurance Client. Also, Leading Data Migration Strategy Document Creation for Commercials Workstream, Facilitating Field Mapping and Ensuring Business Consensus on Fields Show less