Kimberly Pacheco

Experience

• 

  City of Delray Beach

  Dec 1999 - Jan 2009

  I answered emergency and non emergency calls for service. I dispatched police, fire and EMS. I entered, modified, maintained and removed items from a North American data base. In 2003 I began training new employees and in 2005 I became the acting supervisor on my shift when the appointed supervisor was off duty. In 2007 I was selected by my manager to assist with the hiring of new employees, this included conducting an open house, interviews, coordinating background checks, polygraphs and phychological tests. Show less Operated a multiple line switchboard for police and fire departmentsEntered, modified, maintained and removed data from a N. American databaseDispatched emergency personnel using two way radio/coding system Obtain specific information from callers in crisis by asking detailed questionsPrioritised, multi-tasked and utilised resources to ensure public safetySelected, hired and trained new employees in all aspects of the jobSupervised a six person team in the absence of designated supervisorRecord bi-monthly schedule for 20 employees and prepare payroll documents to be forwarded to Human Resources departmentProvided a high level of customer service to all colleagues and customers Show less

  • Communications Specialist

    Dec 1999 - Jan 2009

  • Communications Training Officer

    Dec 1999 - Jan 2009
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  Elemis and Steiner

  Apr 2009 - May 2009

  Temporary Receptionist

  Elemis and Steiner | Harrow Weald, Hertfordshire HA3 5EEOperating a multiple line switchboard for a luxury skincare brandSigning for and sorting incoming post/packages as well as prepared outgoing post/packages using a weight and franking machine

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  Mobiles.co.uk

  Aug 2009 - Jun 2010

  Returns Advisor

  I handle returns and exchanges of mobile phones purchased through our online retailer. Customer service is paramount whilst keeping the company's bottom line in clear view. I work with different computer programs such as PIE and MOPS and also have several spreadsheets that need to be updated daily. Maintain customer base and actively promote new products on the website.

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  Mothercare

  Jun 2010 - Sept 2012

  In keeping with the DNA of Mothercare, I assist customers by placing orders, checking stock, chasing delivery companies and couriers, following up on queries, booking collections, issuing refunds, exchanging items and handling escalated complaints by offering appropriate solutions.I make the brand stronger by ensuring I have the best product knowledge and liaise with other departments/teams to provide the best possible customer experience. I am constantly seeking training opportunities and tasks from my superiors to become a well rounded member of the team.In addition to my current role, I also assess returned products and toys based on hazard risk. The returned products and toys are logged and I liaise with product technicians regarding the testing of these items. Show less

  • Merchandise and Allocations Assistant - Clothing

    May 2012 - Sept 2012

  • Content and Direct Marketing/Buying Assistant

    Aug 2011 - May 2012

  • Customer Service Advisor/ELC Escalations

    Jun 2010 - Aug 2011
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  Delray Beach Police Dept

  Sept 2012 - Nov 2023

  • Police Information Supervisor

    Feb 2023 - Nov 2023

  • Communications Supervisor

    May 2020 - Feb 2023

  • Communications Specialist

    Sept 2012 - May 2020
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  MONAT Global

  Oct 2019 - now

  Market Partner

  Monat Global is a luxury hair care and skincare brand based out of Miami, Florida. As a Market Partner, I share the brand and product line via Social Media platforms offering clients customized solutions to their concerns ultimately achieving their hair and skin goals. All Monat hair care and skincare products are Leaping Bunny certified, cruelty free and Vegan friendly. Monat products will never contain parabens, cyclic silicones, phthalates, plastic microbeads, harmful colors and/or fragrances. Show less

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  SIEGEL REAL ESTATE, LLC

  Jun 2023 - now

  Licensed Realtor
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  JM Family Enterprises, Inc.

  Nov 2023 - now

  Security Operations Center Supervisor

  I manage a team in a Security Operations Center as part of the Corporate Security team. My day to day focuses on overseeing the Operations Center, developing and implementing policy and best practices, collaborating with other business units on various projects, managing the ongoing testing of life safety equipment, managing the Operations Center training program for new Operators as well as conducting regular and routine training for current operators.