Swati Kumari

Experience

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  Infosys

  Jan 2010 - Aug 2024

  Working in capacity of Technical lead handling JIRA customization project for client . Work involves direct communication with client and stakeholder, Requirement Gathering, Effort Estimation, Risk analysis , mentoring the team members, handling critical production issues, performing Root Cause Analysis and Preventive action plan.Scrum Master handling cross functional teams and ensuring Agile Values are followed.Customization of Jira Service Management. Integration of various third party plugins with Jira and JSM.Monitoring project progress, status reporting. Show less Played Scrum Master role along with handling overall Development and Support technical operations involving daily communication with Client and Stakeholders spread across different geographies.Requirement Gathering, Project planning, Sprint Planning, Team Capacity planning, Effort Estimation, Risk analysis and work prioritization for the team. Handling critical issues (P1/P2) and ensuring application accessibility and stability for all usersDelivered 5 key releases during my Onsite tenure which involved Internal and External JIRA version upgrade, OS Migration from Windows to Linux, Data Center migration and creating POC for JDC setup in Microsoft Azure.Represent Project in weekly PMO meetings, Audit forums and worked with Infrastructure teams, Atlassian and key business users directly. Show less

  • Technology Lead

    Dec 2018 - Aug 2024

  • Technology Lead - US

    Apr 2017 - Dec 2018

  • Technology Lead

    Jul 2016 - Mar 2017

  • Technology Analyst

    Apr 2014 - Jun 2016

  • Senior System Engineer

    Nov 2012 - Mar 2014

  • System Engineer

    Jan 2010 - Oct 2012
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  Accenture

  Aug 2024 - now

  Transformation Excellence Manager