Tanya Mortola

Experience

• 

  FIS

  Jun 1997 - Apr 2003

  Supported the Custom Statement Formatter (CSF) and Cash Express Development teams.• Based on input from Product Management, Sales, Support and Development teams, created Requirements, Functional Specification and User Interface Design documents for updated application features. Reviewed and supplied input to Test Plans and Test Cases. Completed project and regression testing of products prior to general availability releases. Supported end Customers using products in the Custom Statement Formatter (CSF®) suite. • Researched and resolved application issues reported by customers. Authored solutions for customers, and internal reference database.• Trained, assigned, and oversaw work of Professional Services Consultants completing research and resolution of outstanding tickets reported by Customers. Traveled to customer sites to develop custom billing statements using the Custom Statement Formatter (CSF®) product suite. Worked with clients in the Insurance and Banking industries.

  • Business Analyst Senior

    Feb 2000 - Apr 2003

  • Product Research Representative Senior

    Sept 1998 - Feb 2000

  • Professional Services Organization Consultant

    Jun 1997 - Aug 1998
• 

  FIS

  Jul 2012 - Aug 2018

  Software Test Analyst Specialist - Resource Manager

  Resource Manager with direct reports in the QA discipline working on the Digital Finance Retail e-Banking product.• Conducted one on one meetings with three direct reports to coach and develop resources. • Reviewed and discussed current projects, provided feedback, and aided with any roadblocks. • Facilitated education opportunities based on interest and need.

• 

  FIS

  Nov 2018 - now

  Product Owner with Leveraged Infrastructure - Artificial Intelligence team. The Artificial Intelligence team is part of the CTO organization which builds custom solutions for Internal teams at FIS.• Design and manage the product backlog according to priority and business value.• Facilitate communication between Stakeholders, end users and internal teams to capture product requirements. • Convert requirements into user stories. Detail assumptions, dependencies and acceptance criteria.• Review and provide input to Test Plans and Test Cases. • Complete status reporting and participate in all Agile ceremonies. • Communicate project risk and work with Management and the Agile team to mitigate and resolve.• Actively communicate gaps seen during the sprint or SDLC, influence and lead process improvements. Show less Led QA activities for quarterly releases of the Digital Finance Consumer eBanking (CeB) product.While a Test Lead, added roles to augment my existing duties: Release Manager and Resource Manager.• Assigned and managed work between an onshore and offshore QA team. • Created and reviewed JIRA user stories, Quality Center and Test Rails test plans and test cases. • Executed automation, manual project, and regression test cases. • Coordinated and reported on project and regression testing status using automated reports from Test Rails and email communication detailing testing progress and overall health of the release.• Point of contact and escalation for defect issues. Led daily release meetings with scrum teams to discuss defect status. Monitored and pursued defect resolution based on priority and severity SLA. Created JIRA dashboards and reports to inform teams of defect status.• Led exception deploy activity and impact-based testing efforts for hotfix Production deploys. Evaluated testing effectiveness and use of automation. Defined and implemented process improvement changes based on root cause analysis documents. • Project Manager for setup of IBS core, CeB integrated Test Banks, for Readiness testing. Used information from Production Conversion teams to apply to Development environment setup. Created Change Records and Commitment requests to coordinate Development and Companion work. Show less Managed Quarterly releases of the Digital Finance Retail e-Banking product.• Coordinated meetings to discuss and document tasks needed to perform work moving to Production. • Completed installation plans and scheduled walkthrough meetings to review installation plans.• Hosted Dashboard weekly meetings to review status of release projects, pilot, GA activity and companion/vendor impact. Completed and distributed weekly status report. • Met with Change Management, completed Change Records and tasks, watched companion task acceptance to ensure Change Records progressed to meet timelines for planned work. Show less

  • Agile Product Owner Specialist

    Jul 2022 - now

  • Software Test Analyst Specialist - Test Lead

    Apr 2003 - Jul 2022

  • Software Test Analyst Specialist - Release Manager

    Nov 2018 - Feb 2021