Probhas Chakraborty

Experience

• 

  Taj Hotels

  Jan 2009 - Jul 2014

  Responsibility & Authority:Reporting to HOD regarding daily work, extra work, staff attendance, etc. To assign duties to employees. Issue cleaning equipment and supplies to staff for respective duties. Confirm with the front office for special guest request such as flower arrangement in room, etc. Ensure arrival rooms are made ready on time. To make sure check out rooms are cleaned and handed over to front office on time.Update the system with real time status of room occupancy and their cleaning status. Ensure public areas are regularly cleaned, especially during events or functions. To prepare shift closure report. Take and give proper handover at the end and beginning of the shift. Coordinate with HOD for conducting performance appraisal. Analyze staff performance for developing training plans, Train new employees for adapting to hotel SOP’s (Standard Operating Procedures). Show less Responsible for cleanliness of assigned area. To work in accordance with SOP’s (Standard Operating Procedures). Report to shift in charge. Maintain log of daily tasks allocated and completed. Responsible for serviceability and periodic maintenance of equipment used. Update/inform the shift in charge with the progress in task allocated, to be updated in the system. Attend to guest calls and requests, and intimate the same to front desk. Report lost and found items to front desk, and deposit the same at security. Inform shift in charge of the same. To replenish all inventories in the pantry and the stock roomCoordinate with team members for smooth and efficient functioning of the department Show less

  • Housekeeping Supervisor

    Jan 2010 - Jul 2014

  • Housekeeping Associate

    Jan 2009 - Dec 2009
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  Golden leaf resort

  Aug 2014 - Mar 2015

  Housekeeping Executive

  Managing the entire housekeeping department, hires new employees as needed, discharges employees when necessary and take disciplinary actions when policies are not followed. Evaluates employees in order to upgrade them when openings arise.Prepared the annual budget sheet, monthly MIS report,Monthly Profit & Loss report and maintain the consumption accordingly. Taken follow-up with finance and store department regarding vendor payment and stock requirement, etc.Plans the work for the housekeeping department and distributes assignments accordingly.Schedules employees and assigns extra days off according to occupancy forecast & urgent work’s. Recruit and train new employees. Assigns new employees to work with experienced help. Checks on the work of these employees occasionally and observes the report made by the supervisors.Maintains a lost-and-found department and is responsible for all lost-and-found items. Determines the rightful owner and send correspondences.Responsibility & Authority:Responsible for cleanliness, orderliness and appearance of the entire Hotel.Ensure that rooms are made as per company standard.Prepare Annual Housekeeping Budget.Maintain par stock of guest supplies, cleaning supplies, linen and uniform. Organize inventories with Accounts and General Store for linen, uniforms and fixed assets.Pay particular attention while organizing pest eradication activities.Develop and implement Housekeeping systems and procedures.Pay attention on laundry such as Linen, Uniform’s, towel’s & napkins etc.Assist Purchase department in selecting suppliers for items related to Housekeeping.Plan, control and supervise Horticultural activities.Attending and resolving guest complaints.Verification of supplies consignments.Organize on-the job training and evaluate its effectiveness.Approval of the Functional Manual of the department.Recommend recruitment of new personnel. Show less

• 

  Inox Leisure Limited

  Apr 2015 - Jun 2020

  Executive Housekeeper

  Plans the work for the housekeeping department and distributes assignments accordingly. Schedules employees and assigns extra days off according to occupancy forecast. Communicate with others department regarding daily work like -Pest control,Engineering snag points,any special or group booking, Guest feedback, etc. Recruit and train new employees. Assigns new employees to work with experienced help. Checks on the work of these employees occasionally and observes the report made by the supervisors.Approves all supply requisitions, such as those for spreads and bathroom rugs. Maintains a lost-and-found department and is responsible for all lost-and-found items. Determines the rightful owner and send correspondences.Prepared the annual budget sheet, monthly MIS report,Monthly Profit & Loss report and maintain the consumption accordingly. Taken follow-up with finance and store department regarding vendor payment and stock requirement, etc. Maintain the all records such as Vendor’s contract, monthly stock issue details,training calendar, Vendor’s invoice, etc. Responsibility & Authority:Responsible for cleanliness, orderliness and appearance of the entire Property.Ensure that areas are clean as per company standard.Prepare Annual Housekeeping Budget.Maintain par stock of guest supplies, cleaning supplies, linen and uniforms. Organize inventories with Accounts and General Store for linen, uniform and fixed assets.Pay particular attention while organizing pest eradication activities.Develop and implement Housekeeping systems and proceduresPrepare reports for management information.Assist Purchase department in selecting suppliers for items related to Housekeeping.Plan, control and supervise Horticultural activities.Attending and resolving customer complaints.Verification of supplies consignments.Organize on-the job training and evaluate its effectiveness.Approval of the Functional Manual of the department.Recommend recruitment of new personnel Show less

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  Spree Hospitality

  Jul 2020 - Feb 2022

  Executive Housekeeper
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  Avadh Utopia Surat

  Feb 2022 - now

  Executive Housekeeper