Chiara Cervo

Experience

• 

  Adecco

  Nov 2013 - Mar 2019

  Research, Selection and Management of personnel for large companies in Logistics andTransport sectors based in Linate, Malpensa and Orio al Serio airports and in the city ofMilano:- Recruitment and on-boarding of new employees- Organization of training courses- Drafting employment contracts, employee shift management and application of Italian labour law, including disciplinary measures (fines, written warnings, dismissals and disciplinary terminations)- Sales development support: cold calls, qualify client needs, client visits, ensure the commercial follow up and client satisfaction Show less

  • Personnel Selection and Management | Outplant Coordinator

    Feb 2015 - Mar 2019

  • Branch Assistant

    Jun 2014 - Jan 2015

  • Recruitment and Sales Internship

    Nov 2013 - May 2014
• 

  Page Personnel

  Apr 2019 - Sept 2019

  HR Consultant Procurement & Logistics - Transport & Freight Forwarding

  - Business and sales development- Headhunting & recruiting within the Logistics, Freight Forwarding and Transportation sectors

• 

  Speexx

  Oct 2019 - now

  Customer Success Manager | Project Manager

  - Acting as a trusted advisor and industry specialist to key customer stakeholders and executive sponsors to drive solution adoption and ensure they leverage the solution to achieve full business value - Onboarding customers and delivering all service components, including implementing Speexx solutions into clients’ Talent and Learning Platforms or connecting with HR tools (i.e. via SCORM integration) - On-going project management including monitoring KPIs, anticipating and identifying customer needs, trouble-shooting and increasing the adoption of Speexx products and service - Data analysis to identify risks and upsell opportunities - Developing strong working relationships with teams across Speexx globally in various departments i.e. Sales, Product Management, Training Management, Customer Care, Marketing - Customer Marketing Strategist: responsible for improving communication processes to clients - Enthusiastic Team Builder: organizing and hosting events and activities to increase employees retention and performance Show less