Achin Agarwal

Experience

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  Hotel Park City

  Oct 2008 - now

  Hotel City Park
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  Sky Gourmet Catering Private Limited

  Oct 2009 - Oct 2010

  Coordinated with airport authorities at both domestic and international Delhi terminals in securing permitsValidated documents required for entry and exit of catering resources with pilot crew inside aircraftResponsible for delivering the service on time with 0 delays after checking the flight schedule regularlySupervised the operation of catering trucks to ensure they reach and load-up the aircraft on schedule Transported food tables and other inventory needed to serve food and beverage services on flights Ensured all catering vans move smoothly with 95% efficiency of delivering goods in out the warehouse Show less

  • Flight Ctaering

    Oct 2009 - Oct 2010

  • Sky Gourmet Flight Catering

    Oct 2009 - Oct 2010
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  Jain Banquets(a unit of GS automobiles)

  Sept 2011 - Aug 2017

  Banquets Sales

  Operated the facility with 25% profitability minimizing the SG&A cost by collaborating with vendorsExecuted 250+ events successfully with effective turnaround time among each with seamless experienceResponsible for briefing staff and checking the banquet set-up before each event with optimal inventoryImplemented correct sequence of services and task outlined by the SOP with reference to established policiesDelivered 80% conversion rate for client needs, maximizing revenue generation cycle for the hotelCustomized deliverables pertaining to the wedding, corporate and daily events, fulfilling maximum needsCoordinated food menus, resourcing and specifications sheets for implementation of all eventsDrafted and conceptualized distribution of BEOs on each function and catering schedule for allocated staff Show less

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  Taksim Garden(Turkish Restaurant)

  Oct 2016 - Nov 2016

  Assistant Restaurant Manager
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  Hotel The Vivir

  Feb 2018 - Feb 2019

  Property Managaer

  Managed all booking set from online portals such as MakeMyTrip, Goibibo, Expedia, Agoda and CleartripResponsible for handling the corporate clients from MNCs in their check-in and check-out processResolved guest problems with 90% satisfaction as per protocol, increasing overall promoter score by 25% Ensured services and payments are provided on time by all departments to the external vendors of hotelMonitored room inventory and assisted seniors for achieving room revenue goals with 75% utilizationRegularly interacted with customers to obtain feedback on product quality and service levels Show less

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  CHANSON GRAND WESTEND

  Feb 2019 - now

  Assistant Front Office Manager

  Assists in the preparation and updates of the Departmental Operations Manual Supervises the daily works of Guest Service Officer & Team Leader – Front Desk .Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented

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  RADISSON BLU MBD

  Aug 2022 - now

  RESERVATION SUPERVISOR
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  Radisson Blu Hotel Mbd

  Oct 2023 - now

  RESERVATION EXECUTIVE