Arunprakash S

Experience

• 

  Thakral Services India Ltd.

  Jul 2011 - Aug 2016

  Customer Support Engineer

  • Design, specify, configure, and install analog and digital CCTV systems.• Maintain and upgrade existing analog and digital CCTV systems as needed.• Support users of CCTV system.• Establish working relationships with vendors and contractors pertaining to CCTV systems.• Assist with the configuration, deployment, and support of network assets, etc.• Troubleshoot cameras, DVRs, NVRs, computers, peripherals, and other hardware.• Provide technical support to end users covering all software and hardware related issues.• Perform all delegated tasks assigned by Loss Prevention and Information Services management.• Adhere to Corporate standards as stated in departmental training manual.• Responsible for the collection and replacement of CCTV hard drives from designated coaches• Troubleshoot hardware and software malfunctions as well as network issues as it relates to the CCTV system• Utilize complex software to connect to various network devices for manual CCTV downloads• Cat5, 5e, 6 structured cable system installation, termination, and testing.• Stationary and remotely controlled motion IP CCTV camera installation.• Multiple DVR system component rack construction and installation.• Multiple DVR and associated hardware (work stations, routers, switches) installation and setup.• Customer supplied location specification drawings utilization.• Final system camera and component layout documentation preparation for customer. Show less

• 

  Hitachi Payment Services Pvt. Ltd.

  Sept 2016 - Apr 2017

  Senior Technical Support Engineer

  • Responsible for day to day delivery of maintenance services for Low current systems like CCTV Surveillance Systems, Electronic Access Control Systems etc. specifically preventive/predictive maintenance, corrective maintenance and performance improvement for automation assets observing work plan compliance to achieve equipment optimization.• Own the technical interface with operational team, pass all relevant information to the team mates and assisting them to carry out the work.• Delegate the timely implementation of approved modifications and ensure that the configuration status of equipment and mechanical setup is up to date and technically managed.• Support the Assistant Maintenance Manager in data gathering for engineering/automation reports and root cause analysis• Pro-active involvement and attendance of operational meetings to understand automated processing and how best to overlay maintenance plans, sharing output with other engineers and technicians.• Regularly audit necessary maintenance tasks ensuring the integrity and reliability of equipment.• Ensure technical resource provision to meet maintenance plan and operational processing requirements in liaison with engineering and operational team leaders.• Make sure complete and timely back up is taken for all the work• Reporting system as per Dept./Project and company requirements are followed Show less

• 

  ANP Marine and Construction Pte ltd

  May 2017 - Dec 2017

  Electronic Security System Sepcialist

  • Accomplish project objectives by planning and evaluating project activities. • Ensure delivery of systems services to the clients as per their expectations and in accordance with the contractual obligations, thus contributing to the growth of the Company• Follow and improve laid down Policies, Systems and Procedures for smooth conduct of operations with the specific aim of providing high quality service to our clients across the country.• Achieve operational objectives by contributing information and recommendations to plans and reviews; preparing and completing action plans; implementing execution plans, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.• Meets financial objectives by forecasting requirements; invoicing projections; scheduling expenditures; analyzing variances; initiating corrective actions.• Lead a multi-cultural team of technicians and helpers.• Responsible for the timely completion of installation, commissioning and handing over of the projects to the customer• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Show less

• 

  Pollarus Siveyans Systems

  Dec 2018 - now

  Founder