Grace Mbugua

Experience

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  Alternative Technologies

  Jul 2008 - Apr 2009

  Data Capture

  Involved in digitization project at the Kenya national archives &documentation services phase I and at the Kenya Medical Association. Roles and Responsibilities:Data input, verification, coding and classification,indexing.Digitization of the archival materials

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  PRESIDIUM INTERNATIONAL

  May 2009 - Mar 2010

  Data Entry Clerk

  Involved in digitization project at the Kenya national archives &documentation services phase IIRoles and Responsibilities:Data input, verification, coding and classification,indexing.Digitization of the archival materials

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  Verve k.o Ltd

  Mar 2010 - Mar 2014

  Roles and Responsibilities:• Develop and maintain the project library, filling, recording and reporting system.• Coordinating the production of all reports and producing project status and summary reports.• Defining and documenting procedures in accordance with agreed project methodology.• Developing and supporting effective communication mechanisms between the project teams.• Maintaining risk, issue logs and change control records.• Undertaking any other administrative tasks as specified by the project manager. Show less

  • Project Administrator

    Jul 2013 - Mar 2014

  • Data Entry Clerk

    Mar 2010 - Jun 2013
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  Fibre Space Limited

  Mar 2014 - Feb 2016

  Customer Relations Associate

  Roles and Responsibilities:• Product development - involving conceptualization, design and development of the My1963 product• Marketing and activations of the My1963 product to the matatu owners, Saccos and customers in Kenya• Branding of the matatus with My1963 promotional materials and merchandise• Client relation- resolving client enquiries and providing solutions to the queries or issues raised• Documentation - involving creation of manuals, user guides, reference materials and other records• Quality assurance, testing and deploying of new menu roll-out including routes, fares• Providing support and managing of POS including MY1963 cards and terminals• Back-end support for the users by creating and adding new users in the system• Conducting trainings for in-house teams, partners teams, sandwich men and matatu owners, Saccos managements, matatu drivers and conductors • Configuring and installation of the My1963 software application on POS Terminals• Analyzing and Developing workflows and business processes• Team lead: managing and providing direction, instructions and guidance to my team members on how to achieve My1963 goals• Stock management – dispatch and store management Show less

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  Verveko

  Mar 2016 - Dec 2019

  Project Support Officer

  Roles and Responsibilities: •Client relations and liaison – resolving client enquiries and providing solutions to the queries or issues raised.• Responsible for quality assurance, testing and deploying solutions.• Documentation- involving creation of manuals, user guides, reference materials and other records.• Developing team communications and information for weekly project status meetings.• Maintaining issue logs and change control records.• Liaising with the IT infrastructure team and other personnel to assist with resolution of system issues• Analyzing and Developing workflows and business processes. Show less

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  Intelligentso Ltd

  May 2018 - Feb 2022

  1. Creates, modifies and reviews issue log documentation of issues resolutions.2. creates and delivers documentation to ensure appropriate end-user support.3. Creates and submits documented resolution for Knowledge Base.4.Updates manuals/guides to incorporate new recommended products.5.Participates in integration and user acceptance testing.6.Generates activity and status reports.7. Creating, Documenting and Reviewing of all project documentations including Business Requirements Documents, System Requirements Specification documents and Functional Design documents.8. Creating Business Process flows and Product Wireframes.9. Creates a detailed Project plan /Work plan to help deliver milestones on stipulated time10.Creates and Reviews checklists and Test scripts.11. Works with vendor technical support personnel on solutions for client.12. Generate Training materials and conduct User Training.13.Provides on-going support to client.14. Participates in Product Quality Assurance and user acceptance testing Show less Involved in the roll-out of a Hospital Management Information System at Kerugoya County Referral Hospital.Roles and Responsibilities:• Professional interaction with clients to assess business requirements and determine software needs• Prepare the functional requirements documents to ensure comprehensive capturing of requirements and alignment with business objectives• Develop, configure and test applications to ensure alignment with project standards• Liaise with the IT infrastructure team and other personnel to assist with resolution of system issues• Investigate and address system issues to enhance usability and improve functionality• Presentations to the client on the cost-benefit and return-on-investment estimations to drive project plan and execution• Collaborate with the client decision makers to drive strategy through development and implementation of new business processes• Other systems support duties – customization the different systems to fit customers specifications. Show less

  • Functional Consultant/Documentation Specialist/Customer support Analyst

    Jan 2020 - Feb 2022

  • Project Manager /Project Coordinator

    May 2018 - Feb 2022
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  Tracom Services Limited

  Mar 2022 - now

  Business Analyst/ Product Owner