Kelsey Pincomb

Experience

• 

  Sanctuary Beach Resort

  May 2013 - Jul 2015

  Resort Coordinator

  Conducted site visits and oversaw the overall planning and production of events with an emphasis on flawless execution in a team environment. Successfully managed vendor relationships and oversaw logistics, created banquet event orders, assisted with staffing, ordered audio visual equipment, and negotiated billing. Worked closely with all departments the day of events to ensure client satisfaction.Operations daily tasks were managing daily ADR, budget analysis, close outs, using EZ Yield, inventory management, OTA review responses. Handling all incoming calls directly and efficiently, cashiering, and concierge services. Show less

• 

  Stonebridge Companies

  Sept 2015 - Jul 2016

  Sales Coordinator

  Maintained and updated sales files in Hotel Sales Pro. Coordinated all groups as contracted by the Sales Managers and Director of Sales. Completed proposals, contracts and banquet event orders as directed. Effectively communicated with various departments to ensure that the meeting and related functions are executed to exceed the clients expectations. Developed strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction. Show less

• 

  Warwick Hotels and Resorts

  Jul 2016 - Mar 2019

  Senior Event Specialist

  Qualified and responded to all leads sent to the hotel (1 to 200 rooms on peak)Created and negotiated hotel contracts.Assisted the Director of Sales with supervisory responsibilities for a team of 8Oversaw the overall planning and production of events with an emphasis on flawless execution in a team environment. Successfully managed vendor relationships and oversaw logistics, created banquet event orders, assisted with staffing, ordered audio visual equipment, and negotiated billing. Worked closely with all departments the day of events to ensure client satisfaction. Show less

• 

  Crowne Plaza Denver

  Mar 2019 - Feb 2020

  Corporate Sales Manager

  Qualified and responded to all leads sent to the hotel (10 to 1200 rooms on peak). Used phone, email, and in person visits to prospect new clientsCreated and negotiated hotel contractsAssisted the Director of Sales with supervisory responsibilities for a team of 6Trained all new sales employees Maintained close working relationships with clients, third party planners, and Visit Denver. Conduct hotel site visits and entertaining clients at networking events.

• 

  Westmont Hospitality Group

  Feb 2020 - Nov 2020

  Senior Sales Manager

  Qualify and respond to all leads sent to the hotel.Prospect new client business.Create and negotiate hotel contracts.Assist the Director of Sales with supervisory responsibilities for a team of 6Trained all new sales employees Maintain close working relationships with clients, third party planners, and local visitors bureaus.Conduct hotel site visits and entertain clients.Meet and exceed quarterly and annual sales goals.

• 

  Evolve

  Nov 2020 - Apr 2023

  Acted as the main point of contact for over 6,000 accounts and worked diligently to meet and exceed performance goals Analyzed historical, present, and forecasted data to provide creative solutions to client concerns and increase customer retentionMeet and exceed goals related to response time SLAs and performance based churnMeet and exceed regional NBV goals in partnership with Revenue Management and Regional Performance ManagersCollaborate with Revenue Management Team to ensure homeowner initiated rate adjustments are appropriate and aligned with revenue-generating goalsTrained new employees on how to use and sell our proprietary software, ensuring each team member was well-versed in our company’s processes Show less

  • Account Manager, Customer Success

    Jun 2021 - Apr 2023

  • Sales Executive

    Nov 2020 - Jun 2021
• 

  Vacasa

  Aug 2023 - now

  Sales Executive