Chad Booker

Experience

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  Chad Michael Photography

  Aug 2010 - Jan 2018

  Owner/Photographer

  Provided top-tier photography services for commercial clients and modeling agencies.

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  Northwest Regional Training Institute

  Jan 2012 - Aug 2015

  Junior Youth and Youth Program Coordinator

  ⁃ Trained more than 70 individuals in mentoring, outreach and taught at conferences in Vancouver, BC and Seattle.⁃ Developed joint programs for the benefit of the youth and community.⁃ Built and maintained relationships with child-centered organizations such as boys and girls club⁃ Oversaw planning and implementation of children's enrichment and empowerment programs in more than 20 neighborhoods across the northwest including three major focus areas located in Portland, Vancouver BC, and Tacoma.⁃ Directly mentored over 100 youth ages 7 to 18 in groups, designed to educate, inspire, and empower them to channel their unique ideas and with newfound awareness of the world around them, in ways that can benefit both themselves and their wider communities. Show less

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  Best Buy

  Oct 2014 - Dec 2015

  Multichannel Sales Associate

  Served as a jack of all trades at one of the regions's top performing stores. - Maintained status as one of the top 3 associates in the Pacific Northwest Region and top performer in the store, both in sales and customer service metrics, for 8 months. - Cross-trained in every role in the store, including management roles within the first 6 months of employment- Assisted management in delegating, coaching, and leading team members.- Trained team members on proper use of new mobile scanners- Stepped in to support inventory and warehouse needs when required Show less

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  Uber

  Sept 2015 - Oct 2019

  Driver

  Provided premium driving concierge service for both UberX and high profile UberSELECT passengers in the Portland metropolitan area and rated 99% with over 1800 passengers.

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  Nike

  Jan 2016 - Sept 2016

  Mens Apparel, Lead, Merchandising

  Led in driving sales through direct, in-store and over-the-phone interactions with customers at Nike's flagship community store- Managed department merchandising layouts and inventory restock plan.- Led the adoption of new technology tools enabling a greater customer experience- Represented Nike in volunteering at local after school programs in the North Portland area- Assisted in new product roll-outs in collaboration with Nike Corporate- Took part in training and development provided at the Nike Corporate Campus Show less

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  YAS Fitness Centers

  Jan 2017 - Jun 2017

  Business Consultant

  Contracted as a Business Advisor by a multi-location Yoga and Spin Studio to improve operations and customer retention at their Portland location.- Analyzed business needs and identified process and policy improvements- Performed market research to identify industry trends, growth potential, and customer needs- Implemented MINDBODY Business Management CRM software and developed training for employees and management on best practices and use.- Created online and print marketing campaigns, promotions, and sales plans Show less

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  Mindbody

  Feb 2018 - Apr 2020

  Served as a single point-of-contact for tailored software implementation training, ongoing maintenance support, and business consulting, allowing owners of MINDBODY's top multi-location fitness/wellness studios to grow their membership and execute corporate or franchise expansions successfully.- Managed a portfolio of over 25 customers with 1-15 locations, providing implementation, training, and technical support for each new location- Supported the Strategic Accounts team in managing 5 enterprise accounts with over 20 locations- Built strong relationships with business owners and their employees to ensure customer satisfaction- Analyzed business needs to identify potential process improvements and growth opportunities- Utilized project management and education skills to scope each new project, collaborate cross-functionally with all involved teams, and ensure long-term customer success- Facilitated Quarterly Business Reviews to ensure customer goals are being met.- Coordinated with Data Sciences, Product, Marketing, and others to respond to customer issues and feature requests- Leveraged Salesforce Administration skills to improve department KPI tracking and implement job scope changes, Show less Provided tailored software implementation training on the MINDBODY Business Management SaaS as well as the MINDBODY Branded App Launch on iOS and Android. - Served as a business consultant to both new and established businesses in the beauty/fitness/and wellness industries. - Developed new team member training materials and onboarding processes- Identified, tested, and implemented team workflow improvements- Served as Implementation ambassador for the relaunch of MINDBODY One Customer social network, allowing customers to candidly share their feedback, ask questions, and interact with one another and select MINDBODY team members- Developed training course materials for the new MINDBODY Software Certifications, and collected feedback from early testers.- Led department implementation of Slack as the internal communication tool, serving as an administrator, moderator, and training contact for the Implementation Team- Served on tiger teams developing new training and processes for newly acquired software solutions such as Booker Software- Evaluated performance of team members through call shadowing- Provided job coaching and training for new and existing team members Show less

  • Technical Account Manager - Professional Services

    Sept 2019 - Apr 2020

  • Senior Onboarding Specialist

    Feb 2019 - Sept 2019

  • Onboarding Specialist

    Feb 2018 - Jan 2019
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  ElectriCoast Transportation

  Apr 2020 - Dec 2022

  - Provided personal and executive assistance services to 6 high profile clients over a period of 11 months.- Operated with the highest levels of confidentiality and discretion.- Leveraged research and problem solving to quickly learn new skills as needed to provide optimal service.- Provided travel coordination, calendar and schedule management, communication and correspondence, relationship management, project coordination, research and analysis, time management and prioritization, and information management for both individuals and their families. Show less

  • Personal Assistant

    Oct 2021 - Dec 2022

  • Business Owner

    Apr 2020 - Jul 2022
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  Booker Photo

  May 2023 - now

  Business Owner

  Drawing on my decades of experience in professional photography, project management, business advising, customer service, event management, and community engagement, I have spent the past 6 months building up a sustainable candid photography company dedicated to breaking down prejudicial barriers, showcasing the human experience, and allowing clients to capture memories forever. Services are available worldwide.