Emily Lim

Experience

• 

  Ichiro Japanese Restaurant

  Feb 2017 - Sept 2019

  Hostess Server

  - Successfully trained new waiting and hosting staff in a friendly, yet constructive manner to uphold a professional standard. - Welcomed guests in a warm and friendly manner to prioritize their dining needs for an excellent and memorable experience. - Actively monitored the restaurant to determine an ideal seating and dining flow that benefited fellow team members and guests (ie; seating and matching non-English speaking guests to a team member who would be able to communicate with them).- Responded to guest inquires and requests in a timely, friendly, and efficient manner. - Accounted for opening and closing duties while maintaining consistent housekeeping at a food safe standard at all times. Show less

• 

  Amuse Ground

  Aug 2019 - now

  - Identify, negotiate, and secure strategic sponsorships and collaborations with external partners, including sponsors, media, and community organizations.- Strengthen brand presence by sponsoring local events that align with business products.- Act as the primary liaison for local partnerships (e.g., Korean Tourism Organization) and secondary contact for global partnerships (e.g., HYBE Entertainment), promoting Korean culture and entertainment.- Collaborate with local news outlets to discuss Korean culture and Hallyu’s influence in Vancouver.- Manage external communications, including media releases, press materials, and outreach content.- Monitor industry trends, competitor activities, and emerging opportunities to inform strategies and foster partnerships.- Analyze market and community needs to develop initiatives that align with company goals and drive engagement.- Oversee planning and execution of events, including concept development, logistics, budgeting, and vendor coordination.- Lead vendor outreach, securing small businesses for participation in market events.- Collaborate with marketing and creative teams to develop promotional materials, including flyers, press releases, email newsletters, and digital content.- Assist in product copywriting, adapting descriptions from Korean to English for global audiences.- Develop brand messaging for campaigns, sponsorships, and event promotions.- Write social media captions, promotional content, and website copy to enhance storytelling.- Optimize the K-Beauty section of the website using keyword search data to enhance user experience.- Improve product categorization by refining product names and descriptions for better organization and searchability.- Manage outreach emails and track PR activities to ensure communication with partners.- Prepare media kits, press releases, and outreach materials for campaigns.- Track and analyze PR efforts and event ROI to refine future strategies. Show less - Created a friendly and welcoming environment by greeting all customers in a kind manner to prioritize their retail needs. - Maintained strong consumer-retailer relationships through excellent customer service by tailoring each customer experience to be unique to each individual and providing assistance whenever necessary. - Designed and curated the company's training and work manual that outlines business expectations and responsibilities for all employees to follow during and after their training period- Maintained consistent and aesthetic visuals of merchandising to maximize sales opportunities to meet store targets- Executed efficient opening/closing procedures and maintained housekeeping standards, including COVID-19 precautions, at all times - Kept up-to-date of all product informations, promotions, collections rewards programs and upcoming shipments at all time - Exercised effective and clear communications with customers, in person, through the phone, email, and the online customer service centre- Successfully trained new staff staff in a friendly, yet constructive manner to uphold the professional standard as outlined in the company's training manual Show less

  • External Relations & Special Events Manager

    Aug 2023 - now

  • Retail Sales Assistant Manager

    Aug 2019 - Nov 2023
• 

  The Bubble Tea Shop

  Sept 2019 - Jun 2022

  Seasonal Event Co-Coordinator and Graphic Design Specialist

  - Co-coordinated and provided designs, such as special products, advertisements, etc, for a total of 12 seasonal events so far.- Effectively communicating to the employer/fellow co-coordinator about any updates, concerns and event arrangement details.- Evaluated and compiled beneficial customer and guest feedback following events to make appropriate changes to improve the next event. - Created visual concepts to clearly communicate information to event attendees, including COVID-19 precautions and restrictions.- Kept up-to-date with the latest design trends and concepts to satisfy and meet customer expectation and need.- Identified the best ways to illustrate and communicate the employer's vision for the events in harmony with the best design practices and trends. Show less

• 

  UBC Camps

  May 2022 - Sept 2022

  Program Assistant (Customer Relations)

  - Coordinated over 300 camp program logistics alongside various campus and community partners - Communicated program logistics to camp instructors, parents, and other members of the administrative team- Provided exceptional customer support to UBC Camp participants and parents via phone, e-mail, and in-person; communicating in English, Cantonese, Mandarin, Korean, and Japanese when needed- Successfully and effectively utilized Microsoft Office and MailChimp software for program waitlist management and to communicate pre-camp information to families- Updated Perfect Mind Database with camp information, cancellations, and program changes. - Effectively utilized Perfect Mind Software to register participants in programs; processing cash, debit, and credit card transactions accurately Show less