Serina Le

Experience

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  Christadelphian Aged Care

  Nov 2015 - Jul 2018

  General Service Officer

  I provided food service assistance to all residents at the Christadelphian Aged Care. I was primarily responsible for recording, handling and performing all food-related HACCP protocols in all environments. Additional responsibilities included adhering to sanitary regulations governing food handling and providing exceptional service to the residents whilst also creating a warm and welcoming environment for them.

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  Yogurtland

  Aug 2017 - Jan 2019

  Shift Manager

  As a Shift Manager at Yogurtland, I was responsible for organising staff to fill roles for every day of the week. This required a lot of preparation which could only be done with effective time management skills. Part of my job requirement involved handling money at the register, as well as administering and verifying deposits and other transactions.In this role, I maintained a consistent business awareness to ensure the store remained profitable. I implemented strategies which improved the customer service of my team members, to assist in thriving the business. I was also responsible for training all members in a time efficient manner, which was crucial in this demanding role. Working with food also required me to acknowledge and adhere to all HACCP protocols and address any potential hazards immediately and safely. Show less

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  C3 Church Silverwater

  Sept 2018 - Dec 2019

  Event management and overseeing is also a major requirement of my role. I am involved in all events such as Christmas Spectacular, special services, Young Adult nights, conferences and live streams. I support key teams including operations and production, which are important groups that help ensure fluidity of all Sunday services. Being in a leading role for both operation an production teams, I'm responsible for the provision of all human resource activities, particularly the recruitment and training of members. I also have to oversee all maintenance team members who ensure repairs are made to machinery, equipment and building systems. Some events I have worked on while in this role is- Christmas Spectacular with over 1,000 attendees- Visions Builders Dinner held at the ICC with over 1,500 attendees- Everywoman Dinner Show less In this role I am involved in many roles to developing the church such as administration, marketing, event management, human resources and maintenance overseer.My administrative role heavily revolves around Next Step Pathway, which is a program designed to facilitate church member's understanding of the meaning and value of being involved in the church community. I am also responsible for data collection of all people who partake in the Next Step Pathway, as well as making personal contact with them to increase church connectivity.I am also responsible in all social media platforms for C3 Silverwater. I develop strategies to help promote the church and make it relatable to viewers and followers. I also assist in the branding and marketing of promotional posters at C3 Silverwater to increase internal engagements. Show less

  • Events Coordinator and Administrator

    Dec 2018 - Dec 2019

  • Administrative Executive Coordinator

    Sept 2018 - Oct 2019
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  Holiday Inn Express

  Oct 2019 - Jun 2021

  - Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.- Set targets for employees to drive company success and strengthen motivation.- Supervised team of two-three front desk agents and helped to resolve issues arising during shifts.- Prepared a variety of different written communications, reports and documents to ensure smooth operations.- Monitored all company inventory to ensure stock levels and databases were updated. Show less - Won an award for "Employee of the Year" in 2020- Streamlined check-in process to decrease wait times and increase customer satisfaction.- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.- Updated customer accounts with add-on room charges, including minibar use and room service bills.- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.- Provided guest assistance, including recommendations for tourist attractions.- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.- Designed and executed a mural in back of house walls as part of our COVID lockdown project. - Hand painted and organised painting project, planning work hours and project management. Show less

  • Senior Express Agent / Acting Duty Manager

    Feb 2021 - Jun 2021

  • Guest Service Agent

    Oct 2019 - Feb 2021
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  Daydream Island Resort and Living Reef

  Jun 2021 - Apr 2022

  Reservations and Sales Agent

  - Managed January COVID cancellations during resort closure.- Worked independently with little to no supervision applying effective communication with managers.- Created customer service email scripts used across the company to interact with customers. Assisted in creating customer service representative training manual, assisted in reducing on-boarding process. - Consistently resolved customer inquiries via phone and email, exceeding targets and pioneering processed for better customer satisfaction.- Answered an average 50+ calls per day with potential customers and applied sale techniques to convert calls into reservations.- Administer flow of requests from guests to ensure that they were communicated in a timely manner to the appropriate department.- Handled customer complaints and challenging situations in a professional manner.- Proficient in Opera (PMS System) and Microsoft programs.- Participated in continuous improvement by generating suggestions, engaging in problem-solving to support teamwork. Show less

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  Hudson

  Apr 2022 - now

  - Plan and coordinate in-office events, including quarterly Star Awards event, holiday parties and monthly social events- Developed and implemented a desk booking system to optimise office space utilisation and support our hybrid work model through Zoom Workspace- Revamped existing Sharepoint page to become more intuitive and seamlessly integrated with user-friendly dashboard- Work with HR team to identify opportunities for culture change and create initiatives that promote a positive and inclusive work environment- Oversee all facilities-related operations, including building maintenance, safety and security, and office equipment- Monitor and maintain building systems, such as heating, ventilation, and air conditioning- Coordinate with building management and service providers for repairs and maintenance- Ensure compliance with applicable regulations and safety standards- Conduct regular inspections to identify and address any issues or potential hazards- Coordinate office moves, furniture reconfigurations, and other space-planning activities (Adelaide remotely, Sydney and Brisbane) Show less

  • Facilities Manager

    Jan 2024 - now

  • Facilities Coordinator

    Apr 2022 - now