Opemipo Adereti

Experience

• 

  The Federal Polytechnic Ede

  Jul 2011 - Dec 2011

  Intern Computer Engineering

  • Computer hardware: trouble shooting and repair.• Computer hardware routine maintenance.• Formatting of system• Installation of Operating system.• General hardware and software maintenance for staffs• Managing portal Registration for the students.• Assist lecturers in facilitating lectures.• Assist lecturers in facilitating Exams.

• 

  Comprehensive Community Secondary School (Junior)

  Mar 2013 - Mar 2014

  Teacher Computer Studies

  • Pioneer teaching of computer studies.• Design curriculum for computer studies.• Prepare examinations for knowledge assessment.• Pioneer extra curriculum activities e.g., Quiz, debate, reading literature, essay writing, school fellowship etc.• Pioneer educational/motivational talks during the morning assembly.

• 

  Precise Financial Systems

  Dec 2016 - Dec 2021

  • Assist in managing product backlog using Microsoft Azure• Supervise team members• Involved in defining approaches, designing, testing and release of software.• Investigate issues raised by clients, establish the root cause and advise on the best practice for resolution or escalate to the concerned party.• Make recommendations for improvement to the software development team.• Ensures a continuous and healthy customer relationship.• Conduct Demos, presentation and proof of Concepts• Understands and explains customer needs for the Development team after satisfactorily acquiring knowledge on customer expectations and business need.• Ensuring customer’s satisfaction by constant engagement on users experience on the application.• Provision of technical support to customers via physical contact, Email, chats and phone calls.• Development of project plan to track implementation progress.• Requirement gathering and analysis.• Facilitate training for new and existing users.• Configuration of Database and application deployment.• Development of script/query for interface development.• Interface development.• Testing of modules and application functionalities. Show less • Assist in managing product backlog using Microsoft Azure• Involved in defining approaches, designing, testing and release.• Make recommendations for improvement to the development team.• Ensures a continuous and healthy customer relationship.• Conduct Demos, presentation and proof of Concepts.• Provision of technical support to customers via physical contact, Email, chats and phone calls.• Engage best practices for effective communication and problem-solving.• On-board new customers to new and existing applications.• Training new and existing customers• Development of project plan to track implementation progress.• Requirement gathering and analysis.• Configuration of Database and application deployment.• Development of script/query for interface development.• Interface development.• Testing of modules and application functionalities. Show less • Ensuring customer’s satisfaction by constant engagement of users experience on the application.• Provision of technical support to customers via physical contact, Email, chats and phone calls.• Research customer’s issues in a timely manner and follow up with the customer with recommendations and action plan.• Investigate user problems and identify root cause; determine possible solutions, test and implement solution, andconfirm the issue has been resolved.• Engage best practices for effective communication and problem-solving.• On-board new customers to new and existing applications.• Training new and existing customers• Development of project plan to track implementation progress.• Requirement gathering and analysis.• Configuration of Database and application deployment.• Product implementation and Support.• Development of script/query for interface development.• Interface development.• Testing of modules and application functionalities.• Make recommendations for improvement to the development team. Show less • Ensuring customer’s satisfaction by constant engagement of users experience on the application.• Provision of technical support to customers via physical contact, Email, chats and phone calls.• Research customer’s issues in a timely manner and follow up follow up with the customer with recommendations and action plan.• Investigate user problems and identify root cause; determine possible solutions, test and implement solution, andconfirm the issue has been resolved.• Engage best practices for effective communication and problem-solving.• On-board new customers to new and existing applications.• Training new and existing customers• Development of project plan to track implementation progress.• Requirement gathering and analysis.• Configuration of Database application deployment.• Product implementation and Support.• Development of script/query for interface development.• Interface development. Show less

  • Assistant Manager Product Implementation and Support Engineer

    Sept 2021 - Dec 2021

  • Officer I Product Implementation and support

    Oct 2020 - Aug 2021

  • officer II Product Implementation and Support

    Aug 2019 - Sept 2020

  • Product Implementation and Support Engineer

    Dec 2016 - Jul 2019
• 

  ActivEdge Technologies Limited

  Jan 2022 - now

  Enterprise Application Implementation and Support Consultant

  • Responding to Support requests from clients and ensuring maintenance of Service Level Agreements.• Testing of modules and application functionalities.• Delivering responsive customer service and sharing feedbacks from the customer.• Project planning, preparation, and implementation of solutions to clients. • Provide technical support to project team members involved in the development or upgrade of systems. • Optimize application availability and maintenance within project timelines; analyze application and system performance and ensures that end-users are provided with necessary support.• Identify, track and mitigate project risks and issues, coordinate response escalation, track and analyze incidents • Manage project timelines and communicate status to all stakeholders, internal and external. • Conduct demos, proof of concepts, trainings and User Acceptance Test. • Deliver training sessions and educate customers on application functionalities, uses cases and workflows. • Keeps abreast of new technology to ensure system upgrades or new software integration meets functional requirements, system compliance, and interface specifications. • Maps requirements to existing solutions and identifies gaps; provides management with necessary feedback and recommends solutions to address critical gaps. Show less