Guilldon Alvarez

Experience

• 

  Emerson

  Jun 2013 - Aug 2017

  Accounts Receivable Specialist

  - Perform the day-to-day operations which includes statement sending, responding to customer inquiries and requests- Adhere to business unit's defined metrics- Responds and resolves escalation from stakeholders

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  Henkel

  Sept 2017 - Nov 2020

  - Assesses and reviews new and active customers- Maintains credit management data for customers to represent tied risks- Reviews and releases credit hold orders in accordance with globally created rules- Monitors and executes process controls to ensure compliance with globally created rules- Delivers and leads on creating ideas for process improvements- Trains new hires for system navigation and credit management process - Contact customers through calls, send out emails and faxes for pre-collection and to follow up past due accounts on the assigned portfolio- Generate and analyze reports for both local and global business partners- Monitor and execute process controls to ensure compliance with globally created rules- Handles Key Account Customers for North America- Collaborates directly with Key Account Managers to facilitate resolution for disputed account balances

  • Senior Credit Analyst

    May 2019 - Nov 2020

  • Senior Accountant - Accounts Receivables

    Sept 2017 - Apr 2019
• 

  SunPower Corporation

  Nov 2020 - now

  - Oversees collections, cash applications, dispute management and account reconciliation, customer master data and compliance processes- Analyses business's day-to-day operations and identify risks that may arise from internalchallenges, mismanagement, and breakdowns- Works with senior leadership team to develop and implement risk management policies and procedures- Conducts internal audits to evaluate compliance with internal controls and regulatory requirements- Develops policies and procedures for identifying, assessing, managing, and reporting on operational risks within an organization- Champion for all continuous improvement projects & automations for Credit and Collections Department Show less - Facilitates the overall results, development, and management of Credit Management Team and Customer Master Data- Oversees overall credit management processes to mitigate risk for the company- Manages overall customer master data processes to ensure accurate data maintenance- Reviews and approves credit analyst's credit recommendation for new and existing customers - Assesses customer's financial position thru financial statements- Develops, implements, and maintains credit policies, procedures, controls to achieve expected key results- Creates new processes and continuous improvements to achieve efficient and effective risk management and data maintenance- Ensures credit management team's and customer master data's compliance for audit-related process controls- Coaches and works with team members to help achieve organizational goals Show less

  • Risk Operations Department Manager

    Oct 2022 - now

  • Credit Manager

    Nov 2020 - Oct 2022