Anusha Goel

Experience

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  International Go-kart Championship

  Sept 2018 - Apr 2019

  Transmission Engineer
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  Muskurahat Foundation

  Jul 2019 - Aug 2019

  Fundraiser

  Muskurahat Foundation is a non-profit organization consisting of devoted individuals who strive to spread smiles and aim to bring about the change that everybody only talks about. Muskurahat is an initiative to touch every sphere of society including underprivileged children looked down upon due to poverty, women, and their environment. My day-to-day responsibilities included:1. Raising funds for the organization by pitching my personal network2. Communicating with the team efficiently Show less

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  TRYST, IIT Delhi

  Jan 2020 - Mar 2020

  Campus Ambassador

  My responsibilities included :Introducing my peers to Tryst,Increasing the outreach of the fest on various social media platforms,Getting event registrations from students of various colleges.Learning Opportunities:I Got exposure to the publicity field and learnt fest management with North India's largest technical fest

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  We Settle

  Jun 2020 - Aug 2020

  We Settle is India’s first student-friendly community which provides free consultation regarding college admission, best accommodation nearest to your college and helps you to explore new opportunities.My Work Profile:-1. Create brand awareness in your college and society2. Boost social media presence and strategy development3. Ideation on Digitally Expanding our brand.Learning Opportunities:-1. Skill development sessions by Experts.2. Webinars by India's Top Digital marketers. Show less

  • Campaign Leader

    Aug 2020 - Aug 2020

  • Campus Ambassador

    Jun 2020 - Aug 2020
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  LeadSquared

  Mar 2021 - May 2021

  Project Trainee

  LeadSquared is an integrated platform for Leads Management, Landing Pages, Marketing Automation, Website Tracking, Field Sales App and RoI reports.Exploring domains/ventures that have the potential need of being prospects.• Exhaustive use of Leadsquared - Marketing automation and Lead management tool to tap and convert leads into clients.• Responsible for generating annual growth target objectives in support of business plan.• Develop and maintaining assigned client relationships.• Monitor market intelligence within the industry in terms of market development, new projects, competitive activity, new customers etc.• Responsible to respond to inbound inquiries as well as generate leads qualify them and thus generate demos.• Coordinate and integrate sales efforts with internal operations in all disciplines. Show less

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  BT Group

  Jul 2021 - Nov 2021

  Network Planning Engineer

  BT (British Telecom) is a British multinational telecommunications holding company headquartered in London, UK. It has operations in around 180 countries and is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.My responsibilities included:- Network platform and transport Planning- Identify, analyze, and resolve planning/design requirements- Network mapping as per actuals & recommendations from field engineer- End to end ownership of planning network- Coordination with planner & technical teams for resolution- Planning of sites & generating field work for engineers to action upon Show less

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  Amazon Web Services (AWS)

  Mar 2022 - now

  My responsibilities include:- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.- Provide feedback to internal AWS teams on how to improve our services.- Drive customer communication during critical events.- Drive projects that improve support-related processes and our customers’ technical support experience.- Write tutorials, how-to videos, and other technical articles for the developer community.- Work on critical, highly complex customer problems that may span multiple AWS services.- Apart from working on a broad spectrum of technical issues, I also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives. Show less Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster.My responsibilities include:- Troubleshooting and problem resolution: Investigating and resolving technical issues and incidents related to AWS services. This includes identifying root causes of issues, providing workarounds or solutions, and collaborating with other teams to resolve complex problems.- Customer communication: Communicating with customers and ensuring that they receive timely and accurate updates on the status of their support requests. This includes providing clear and concise technical explanations to non-technical customers, and managing customer expectations.- Technical documentation: Creating and maintaining technical documentation related to AWS services, including troubleshooting guides, how-to guides, and best practices.- Service improvement: Identifying areas for service improvement, and collaborating with other teams to implement changes that improve the customer experience.- Incident management: Managing incidents and ensuring that they are resolved within agreed service level agreements (SLAs). This includes coordinating with other teams and stakeholders, and providing timely updates to customers.- Knowledge sharing: Sharing technical knowledge and expertise with other team members, and contributing to the development of team training materials and processes. Show less

  • Cloud Support Engineer

    Jul 2023 - now

  • Cloud Support Associate

    Mar 2022 - Jul 2023