Rowena Ortega

Experience

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  Starwood Hotels & Resorts Worldwide, Inc. (Le Royal Meridien Beach Resort & Spa)

  Nov 1999 - May 2000

  Health Club Receptionist

  Assisting hotel guests and club members with their needs and queries. Bookings for massage treatments and sports programs.

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  Starwood Hotels & Resorts Worldwide, Inc. (Le Royal Meridien Beach Resort & Spa).

  May 2000 - Jul 2006

  Coordination of two Spa / Health Club receptions. Supervision, rostering, training and support of five receptionists.Management and monitoring of all finance and administration for the recreation department. Liaison with the accounts department regarding all financial issues. Preparation and monitoring of revenue and expenditure.Coordination of 300+ club memberships, including promotion, processing of memberships, production of membership cards, maintenance of data base, and renewals. Show less

  • Spa Therapist

    Jan 2005 - Jul 2006

  • Health Club Administrator

    May 2000 - Jan 2005
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  Starwood Hotels & Resorts Worldwide, Inc. (Le Royal Meridien Beach Resort & Spa)

  Jul 2006 - Jan 2008

  Head Therapist

  Daily operational management of the Spa including opening, daily operation, coordination of the team, health & safety, and the resolution of guest related issues.Provision of Spa treatments to in-house guests, day guests and health club members, in line with treatment brand protocols and departmental standards.Coordination, leadership and support of a team of Spa therapists and Spa receptionists.

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  Starwood Hotels & Resorts Worldwide, Inc. (Le Royal Meridien Beach Resort & Spa).

  Jan 2008 - Sept 2008

  Health Club & Spa Manager

  All aspects of pre-opening the Caracalla Spa & Health Club - Emirates HQ including liaison with product houses; recruitment and training of the team, development of the treatment menu and treatment protocols, sourcing /purchasing of FF&E and SOE, and financial management.Daily operational management of the Spa, health club, gym, swimming pool, female and male salons.

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  Starwood Hotels & Resorts Worldwide, Inc. (Le Meridien Beach Resort & Spa / Grosvenor House Hotel.)

  Sept 2008 - Nov 2015

  Complex Spa Manager

  Operational management of Caracalla Spa’s at Le Royal Meridien and Emirates Airlines Headquarters. Facilities include: 9 treatment rooms; Jacuzzi’s, steam rooms, saunas, hammam pools, locker rooms and relaxation areas, gymnasium, swimming pool, and male and female salons.Involvement in all aspects of pre-opening of the 12-treatment room B’Attitude Spa at Grosvenor House. The project included: selection of products and treatments, development of treatment menu; liaison with product houses; recruitment and training of the team, and the purchasing of equipment.Operational management cover and support to Retreat Spa; B’Attitude Spa, and Caracalla Health Club. Show less

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  Steigenberger Hotel Business Bay Dubai

  Nov 2015 - Nov 2020

  Spa and Recreation Manager

  All aspects of pre-opening including the selection of products and treatments, creation of treatment menu; recruitment, induction, and training of the team, purchasing of FF&E and SOE items, and the creation and implementation of local standards of performance in-line with legislation, brand standards and best practice.Operational management of the Spa and recreational facilities at the hotel, including treatment rooms, steam and saunas, locker rooms, relaxation area, gym, squash court, swimming pools and Jacuzzi’s.Operational and Capex budgets, monthly forecasting, profit and loss review and profit improvement planning. Development of strong working relationships with representatives of the product houses for Babor, Thalgo and Natus products. Liaison on menu development, retail, therapist training and promotionsLeadership, management, and support of an engaging team of spa therapists, receptionists, gym instructors, lifeguards, and spa & recreation attendants.Learning & development for all colleagues including monthly training plans, treatment protocols, retail sales training, lifeguard training, on-the-job guest service training and fitness instructor training.Liaison with the marketing team regarding collaterals, promotions, digital media, social media, and spa reviews.Competition checking including benchmarking and reviewing standards and service.All Health & Safety related tasks, including client screening, facility checks, adherence to fire procedures, completion of risk assessments and emergency response to accidents and emergencies.The Spa at Steigenberger finalist (Best City Spa and Best Spa Products) at Professional Beauty Awards 2018.The Spa at Steigenberger awarded Best Spa Products at the FACTs Spa & Wellness Awards 2018 and 2019. Show less

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  Pullman Dubai Downtown

  Nov 2020 - now

  Spa and Recreation Manager

  Opening and management of the Spa and recreational facilities.Preparation of operational and capital expenditure budgets, and commercial planning.Day to day management of resources to minimize costs whilst maintaining high quality standards.Leadership, management, and support of a team of professional and engaging colleagues.Preparation and implementation of standards of performance in line with new legislation.Creation of new treatment menu and treatment delivery protocols.Rearrangement of Spa, gym and swimming pool areas in line with local requirements. Implementation of health and safety procedures in line with Covid19 control measures.Learning & development program and delivery for all Spa colleagues.Liaison with the marketing team on collaterals, promotions, digital media and social media.Competition checking of Spa and Health Club facilities. Show less