Christopher Luce Jr

Experience

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  US Navy

  Sept 2012 - Sept 2016

  Quartermaster

  • Well versed in cipher text (encryption used by the government on deployment).• Over 400 hours of time spent ensuring that mission critical encryption was fully up to date and accurate for deployment and training cycles. • Windows, IOS and Linux troubleshooting experience and general knowledge.• Programmer for a United States Navy sea navigation tool made by FURUNO• Supervised over 100 missions while serving overseas as the primary navigator resulting in zero incidents and no loss in direction• Completed 600 hours of over watch on high value assets • Wrote multiple schedules over the course of a four-year period and was able to keep the workplace in a positive environment• Provided leadership and training to 50 personals to qualify for positions above their position • Experience helped achieve a 93% in the training cycle in order to deploy Show less

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  Spectrum

  Apr 2017 - Aug 2019

  Field Technician 4

  • Received two promotions in less than one year• Troubleshooting customers equipment if the hub was in good standing to get them operational and explain the issues I found and how to prevent future problems• Preformed troubleshooting of coaxial cable lines and ensured no ingress was present • Received positive customer surveys with over 30,000 hours of customer interaction • Delivered over 30,000 hours of driving a commercial vehicle with no incident

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  John W. Danforth Company

  May 2020 - Feb 2022

  Information Technology Help Desk Technician II

  • Successfully launched the Microsoft 365 environment companywide along with creating a new Active Directory• Successfully completed over 7,500 help desk tickets in the FreshService environment• Created an automatic process to control mobile device deployment• Reorganized and took complete stock asset inventory and applied it to a virtual environment• Investigated and was able to find over $50,000 in monthly savings in a mobile device environment• Add and Remove end users from an Active Directory environment• Give personal proper access to company resources (group policy)• Configure new mobile devices• Configure new computer systems • Conducted, and was the main person of contact for an office relocation without any issue• Created the foundation for the Danforth’s company workflow (responsibilities and escalation)• More than general knowledge in Microsoft Office 2013, email exchange servers and SQL scripting Show less

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  Pine Pharmaceuticals

  Feb 2022 - now

  System Engineer

  • Created the IT department• Created many different Virtual environments to support systems Created an Application Server Created an SQL Database Server Created a new Bartender Label Server Created a File Archive and Print Server• Implemented a full transition from an onsite environment to become a hybrid environment with Azure• Upgraded the 2016 Bartender software and database to the 2022 edition• Rebuilt the entire AD and implemented Group Policies• Created an Onboarding Matrix to better onboard users• Created an Acceptable Use Policy• Created a Master Disaster Plan• Created the Splashtop environment to allow automatic remote connection to be able to troubleshoot anywhere • Created a ticketing environment that allows tracking of past tickets and equipment assigned to end users. Currently 1398 tickets submitted and submitted• Configured over 300 pieces of equipment• Upgraded the main ERP system (INFOR) Show less