Ashley Skipton

Experience

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  Sears, Roebuck and Co.

  Feb 2002 - Feb 2007

  Human Resources Associate

  - Recruited for open positions within the store by handing out flyers and posting banners.- Conducted interviews and new hire training.- Prepared and submitted all new hire paperwork

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  Zurich Insurance Company Ltd

  Feb 2005 - Sept 2013

  - Analyzed procedures to identify areas of opportunity and provide recommendation to improve processes. An example of this includes streamlining the Duplicate Payment Policy. With this project we implemented steps in the process to catch a total of 150 duplicate payments per year. Which was a projected cost savings of $1 million dollars and an annual time savings of 932 hours in research.- Worked with internal Business Partners to gain understanding and document current process and procedures for their department.- Analyzed procedures to identify areas of opportunity and provide recommendation to improve processes. An example of this includes streamlining the Duplicate Payment Policy- Partnered with Senior Management on large project scope, deliverables, timelines, and customer communication strategies- Managed and documented smaller project groups ensuring deliverables and timelines were achieved- Created training documents and conducted training on new procedures for assigned projects Show less - Managed intraday operations of Staff Legal and Claims offices in multiple locations, ensuring best practices, providing updates, and training as needed- Traveled to remote offices conducting training and quality audits; prepared and adhered to travel budgets- Executed and analyzed monthly reports for Business Partners - Conducted monthly status update meetings with the Managing Attorneys and the Regional Managing Attorneys- Partnered with Managing Attorneys to ensure smooth transition of E-Office platform in each location- Constantly partnered with various levels of management to ensure workflow efficiency and identify any areas of opportunity Show less - Partnered with management team and IT to create the Virtual Workbin through the different phases; created and executed training material for the Account Service Center- Worked with management to establish objectives and team goals for Virtual Workbin; conducted staff performance appraisal reviews- Managed intraday operations ensuring customer requests were handled promptly and accurately- Ensured compliance in daily activities of the Customer Care Center, provided technical support as needed- Prepared weekly and monthly reports to employees, providing daily/weekly activity and service metrics- Partnered with upper management, providing renewal certificate- Responsible for weekly and monthly service level metrics for production and phones for my direct reports. Show less

  • Senior Operations Analyst II

    Oct 2012 - Sept 2013

  • Administrative Manager, Staff Legal and Claims

    Nov 2009 - Oct 2012

  • Customer Care Center Supervisor

    Feb 2007 - Nov 2009

  • Accounts Receivable Specialist

    Feb 2005 - Feb 2007
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  Sprint

  Sept 2013 - May 2015

  Testing Engineer

  - Worked on multiple high profile projects. One project specifically, had a projected annual cost savings of $936k and a times savings of 804 hours.- Conduct a wide range of User Acceptance Testing and analysis to ensure new compensation plans meets or exceeds specified standards and end-user requirements.- Executes complex testing according to requirements of the project.- Create test data files with valid and invalid records to thoroughly test program logic and verify system flow.- Draft and revise complex test plans.- Identifies and recommends changes to enhance the effectiveness of User Acceptance Testing.- Coordinates activities with the IT System Test team to ensure all project requirements are fulfilled. Show less

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  Performance Contracting, Inc. (PCI)

  Aug 2015 - now

  • Business Analysis Manager

    Jan 2021 - now

  • Information Technology Project Manager

    Jan 2018 - Dec 2020

  • Information Technology Business Analyst

    Apr 2016 - Dec 2018

  • QA Analyst

    Aug 2015 - Apr 2016