Christopher Brandau

Experience

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  Programs in Counseling

  Aug 2004 - Sept 2005

  Administrative Assistant /Clerical Assistant

  Handled client correspondenceGreeted and directed visitors / customers to their destination and provided general information Answered multi-line telephone, routed calls, and took accurate messages Scheduled appointments for therapy and rehabTracked staff meeting notesTook attendance for group meetingsFiled, copied, and faxed confidential documents

• 

  McNeil Consumer Healthcare

  Jan 2006 - Oct 2007

  Records Coordinator

  Filed and transported records to and from Record CenterEntered new records into computer databaseQuality checked records for accuracy before and after they were enteredAdded daily activity to Excel spreadsheet Microfilmed lab notebooksScheduled record destruction pick-ups

• 

  Iron Mountain

  Jun 2008 - May 2011

  Account Setup Coordinator

  Quality checked and processed email requests from Account ManagersCreated request tickets for customers through Service Manager Serves as a support analyst for users that require help accessing internal systemCustomer relations for internal sales forceCreated and modified accounts for customers in US/Cananda/EuropeCommunicated with Account Managers regarding special requests/projectsProcessed inventory data transfers through system

• 

  Iron Mountain

  Oct 2012 - Feb 2020

  Customer Destruction Specialist

  Assist in development of new centralized destruction processHigh attention to detailDirect customer interaction via telephone/”High Risk” client managementAccount manager assistanceMaintain and exceed constant KPI achievement on daily/weekly basisFluid use of multiple specialty/Microsoft based programs simultaneously

• 

  Gaudenzia, Inc.

  Jul 2021 - now

  • Information Technology Operations Manager

    Nov 2023 - now

  • Information Technology Help Desk Manager

    Dec 2022 - Nov 2023

  • IT Support Specialist

    Jul 2021 - Dec 2022