Victoria Wishart

Experience

• 

  Valtek Controls

  Jun 1996 - Nov 1998

  Applications Engineer

  • Technically supported the outside sales force: aided in the sizing and selection of valve type, recommended metallurgical options and determined accessory selection and configuration.• Project Managed several large-scale manufacturing operations with customers in Fort McMurray.• Designed and modified product as required to meet specific application requirements.• Participated on design teams; re-designed one of Valtek’s core products, a cryogenic service valve.

• 

  Flowserve Canada Corp.

  May 2008 - Nov 2019

  • Manage the daily sales inquiries for a specialty control valve manufacturer and servicing centre. Customer base primarily from the Oil & Gas sector in Canada and includes end-users, EPCs and sales representatives/distributors. • Supervise the Order Management process for all incoming control valve and spare part purchase orders. Provide accurate sales forecasting to upper management. Track quotation status and analyze results. • Assess sales opportunities to ensure adherence to customer specifications and timelines. Evaluate client technical specifications, applicable Codes, datasheets and operational requirements of final control elements (control valves, emergency shutdown valves and other automated valves) of closed loop process control systems to optimize plant operations through longevity of critical process equipment.• Compile bid packages that include selected equipment datasheets, general arrangement drawings, ITP and QA documentation.• Communicate regularly with internal and external customers regarding status, Change Orders and issues impacting project status and completion.• Lean Practitioner certification in progress Show less • Manage the daily procurement requirements for a specialty control valve manufacturer and service centre. Purchased items include raw materials, electronic components, completed parts, Inspection and Testing services, and building maintenance and management requirements.• Expedite open purchase orders daily and keep system order information current.• Ensure that Flowserve’s Import and Export Compliance procedures are followed. Attend monthly meetings to confirm that all regulations are being met and that new procedures are implemented.• Reduced the length of wait time for which items remain on the Buy Report to less than two days, thereby contributing significantly to Flowserve’s improved On Time Delivery metric. Show less • Manage Flowserve FCD’s Quality Management System. Successfully maintained both ISO 2001:2008 and ABSA certification since 2008.• Write and implement Quality policies and procedures applicable to site’s manufacturing processes.• Ensure that all product is manufactured in accordance with accepted industry standards and meets Flowserve’s established practices, perform annual internal audits, update the standard practices and procedures, manage all corrective action and non-conformance reporting, inform top management on the status of the QMS, record and report on customer feedback concerns, and ensure that all system processes are consistently recorded. Show less • Provide technical support and expertise to both the outside and inside sales forces.• Liaise with customers and assist with severe service control valve troubleshooting. Address customer concerns and warranty issues. Advise site engineering and operations, using root cause analysis of failed valving and recommend changes to process conditions, operation of current equipment or design new appropriate valve solutions to eliminate premature wear or failure• Supervise all non-standard valve order processing, create, review and approve Bills of Materials, complete CAD as required, implement Engineering Change Orders, create new drawings and part numbers as required. Show less • Manage the Safety, Health and Environmental Affairs program.• Write and implement Safety Policy, conduct monthly safety audits and hold results meetings with the Safety Committee, complete and submit accident reports, liaise with, and provide monthly reports to the Corporate SHEA Coordinator. • Ensure that any corrective actions are completed, manage the PureSafety training program, annually review and update OSHA plans, establish and follow monthly compliance calendars and communicate all safety-related issues to staff.• Awarded SHEA Coordinator of the Year, 2011 Show less

  • Commercial Operations Manager

    Jun 2012 - Nov 2019

  • Procurement Engineering Manager

    Jul 2010 - Nov 2019

  • Quality Assurance Manager

    May 2008 - Nov 2019

  • Engineering Manager

    May 2008 - Nov 2019

  • Commercial Operations Manager

    May 2008 - Nov 2019

  • Safety Manager

    May 2008 - Sept 2016
• 

  Flowserve Corporation

  Nov 2019 - now

  • Canadian Sales Manager

    Jul 2022 - now

  • Sales Engineer

    Nov 2019 - Jul 2022