Richard Daykin

Experience

• 

  Telstra

  Jan 2010 - Feb 2012

  Customer Service Representative

  I was initially trained in order management and remediations in the BigPond subdivision of Telstra. This involved identifying problems with customer broadband orders, such as missed appointments and lack of available infrastructure at exchanges, rectifying these where possible and advising and liaising with customers. Later on I became a part of the whitemail correspondence team, which involved receiving customer letters and resolving concerns raised by the customer. This often involved case management and thorough investigation into the cause of the problem(s). My role in this team was very rewarding and allowed me to not only build my skills in drafting business-standard letters and developing keen problem solving skills, but it allowed me to build a positive rapport with the customers I assisted. Towards the end of my employment, I was in a small team managing cable broadband (DOCSIS over Hybrid Fibre Coaxial) orders through the removal of system-generated appointments created in error and replacing orders within the system that had been generated with errors. I also acted in a help-desk role, taking calls from other consultants within Telstra regarding ADSL orders and where I assisted in their capacity to advise customers of the status of their orders, such as whether ADSL was available or not. Show less

• 

  IBM

  Feb 2013 - Oct 2020

  Promotion within ongoing project role;• Analysing business requirements, feature documents and change requests and converting these into actionable technical work• Producing and maintaining technical artefacts and consolidating these into external publication packages for vendors to utilise• Designing XML/XBRL message structures to handle transmission of various types of data inbound/outbound between systems• Documenting, coding, unit testing and deploying services that handle data validation and transformation of the XML/XBRL payloads• Assist with progression test planning and execution and the ongoing test automation efforts• Regularly filling in as team leader and Iteration Manager when needed• Contribute to internal and joint BA artefact reviews Show less Joined the scrum project teams first as a systems analyst, and then upskilled in testing, development and business analysis with capacity to help out in any area of the development cycle. I have worked on a number of projects of varying size, complexity and orchestration. My responsibilities have included;• Analysing business requirements, feature documents and change requests and converting these into actionable technical work• Producing and maintaining technical artefacts and consolidating these into external publication packages for vendors to utilise• Designing XML/XBRL message structures to handle transmission of various types of data inbound/outbound between systems• Documenting, coding, unit testing and deploying services that handle data validation and transformation of the XML/XBRL payloads• Assist with progression test planning and execution and the ongoing test automation efforts• Rapid upskilling in work outside usual scope (i.e. SSRS and SSIS) to fill capacity gaps and assist with continuous improvement initiatives• Regularly filling in as team leader and Iteration Manager when needed• Contribute to internal and joint BA artefact reviews Show less Level 3 support in the data validation and transformation platform for a large government client, which involved:• Incident and Problem Management in an SLA driven environment• Worked through the full process of delivering fixes (including hotfixes) to production and external testing environments; from root cause identification, resolution and testing of fixes through to deployment and publication of technical artefacts• Led Quality Assurance reviews of ALL externally published documentation packages• Liaised with support and business SMEs to determine solutions to complex problems Show less • Manage and maintain enterprise storage for Z series mainframe for a range of IBM corporate clients including Telstra, Westpac, NAB, Medibank Private, Cathay Pacific and Macquarie Bank• Involved in disaster recovery testing, including maintaining high availability of mission critical applications through replication and copy services• System monitoring to identify capacity issues with storage pools (DASD and tape) and batch jobs• Allocation, de-allocation and management of storage through DFSMS, DFHSM and CA1 Show less

  • Senior Application Developer / Business Analyst

    Jul 2019 - Oct 2020

  • Application Developer / Business Analyst

    Jan 2017 - Jul 2019

  • Application Services Support

    Aug 2015 - Jan 2017

  • Mainframe Storage Administrator (Trainee)

    Feb 2013 - Jul 2015
• 

  IBM

  Nov 2021 - now

  • Deliver lightweight, responsive RESTful webservices integrated with the government client's systems, leveraging Google Apigee and AWS.• Creating and maintaining 'shared flows' in Apigee using both built-in policies and custom Javascript calls• Maintaining and improving C# .NET Core -based automation test harness and AWS Lambda integrations• Develop and maintain CI/CD build and release pipelines for continuous delivery, including automated testing and verification to all environments Show less • Configuration of the Application layer (IBM B2BAC and Sterling Integrator) in Windows and Linux environments across both connected and disconnected topologies• Maintain integration between different components, both client and IBM-managed, across the entire ebMS3 web messaging platform• Development and deployment of custom components and scripts in various languages• Utilised and contributed to the platform test automation framework and regression suite• Active/On-Call after hours deployment support Show less

  • API Engineer

    Nov 2022 - now

  • Senior Platform Developer

    Oct 2020 - now

  • Scrum Master

    Nov 2021 - Oct 2022