Meika Broom

Experience

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  Coode Street Cafe, Gloss Cosmetics and Napoleon Perdis

  Jan 2010 - Jan 2013

  Retail and Hospitality

  While undertaking a Bachelor of Commerce at Curtin University I undertook various hospitality and retail roles. At Napoleon Perdis, I started as a casual Makeup Artist and became Second in Charge to the Store Manager.

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  Napoleon Perdis Cosmetics

  Jan 2013 - Jan 2017

  - Manager of the top stores in WA as well as looking after four smaller stores.- To provide and maintain effective, efficient and profitable market management operations at all times. - To ensure a culture of motivated, knowledgeable and sales focused team members delivered through strong leadership, coaching and development - Achieve store profitability and sales goals as per set budgets and promotional launches. Ensure sales contributions are monitored daily and confirm effective use of store consumables and labour, whilst employing loss prevention measures. - To ensure all policies, procedures, reports and directives are executed in accordance to company guidelines, standards, brand beliefs and company values. - Visual merchandising - Makeup artistry- working with a number of clients and offering good quality makeovers, train and ensure team provide the best quality makeovers and use the best techniques during the application of makeup, educate clients and build relationships by offering excellent customer service. - Invited to Sydney by Napoleon Perdis due to over achievement in KPIs and budgets Show less

  • Specialist Business Manager

    Jan 2014 - Jan 2017

  • Store Manager

    Jan 2013 - Jan 2014
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  Spyn Communications

  Jan 2014 - Jan 2014

  Public Relations Internship

  • Media relations- developing media kits • Communications • Event management • Research • Data base development • Publicity

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  Image Intelligence

  Jan 2015 - Jan 2018

  Makeup Artist

  - Educating young adults how to apply makeup to build their personal brand through extensive workshops, working with a stylist and life coach. - Public speaking - Workshops conducted at Chevron and secondary schools

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  Napoleon Perdis Cosmetics

  Apr 2017 - Jun 2019

  -Responsible for sales, operations, customer service as well as managing and leading staff within Concept stores for Western Australia, South Australia and Northern Territory-Provide leadership, guidance, support and management of staff through effective management. Achieve market profitability and sales goals as per budgets and promotional launches. Monitor and manage stores revenue figures and turnover-Manage, monitor and exceed all weekly, monthly and seasonal sales KPIs across all locations/regions-Adhere to corporate brand and operational procedures guidelines -Manage 34 staff in total over three States having 9 Concept Stores -Instil values and corporate culture into business profit centres-Recruit, train and coach staff with operational procedures, customer service strategies and technical ability-Network and build relationships with other like-business to produce alternative revenue stream-Performance manage staff with expectations and plan of deliverables-Negotiate with stakeholders, including Department Stores, Store Managers and Shopping Centre Management-Maintain effective labour budgets under 25%-Budget and monitor average per dollar spend per customer-Sustain and encourage the E-Factor for all staff: Emotional, Experimental, Exceptional and Engaging -Effective rostering -Pay roll -Induction training -Heavily involved in interviewing and hiring new staff into the business -Created and developed the 2IC Role in WA-Created and developed the Specialist Business Manager role in WA- Career progressed a staff member to become the Education Executive in WA-Career progressed many staff from casual roles through to management and developed their skill set- Successful in opening the launch of two new Concept stores in WA- Achieving national KPIs as a region -Promoted to manage NT after 6 months in the role and SA after 1 year in the role Show less

  • Business Education Executive

    Feb 2019 - Jun 2019

  • Retail Area Manager

    Apr 2017 - Jun 2019
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  Honey Birdette

  Jun 2019 - Sept 2019

  Area Sales Manager

  Accountable to the National Retail Manager for the achievement of sales, inventory management, wage control, shrinkage, training, expense control and profit contribution for all stores within the region. KEY ROLES AND RESPONSIBILITIES• Management of the regions boutiques to achieve sales budgets, and control wage budgets through individual store performance• Coach, develop and train team to maximise sales through excellence in customer service standards and store presentation• Ensure all store are upholding Honey Birdette policies • Assist with development of store managers and respective team and their growth and development • Recruitment of new team involved in all aspects of the interviewing processes • Performance coaching reviews KEY ACHIEVEMENTS• Since commencing my role, a noticeable decrease in staff turnover • Promoted within the first month of the role to take on South Australia taking me from 9 – 12 stores managing 50 staff• Achieving benchmarks and targets • Improvement of overall culture within my region • Turning over $155000 per week Show less

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  Hyde Perth Kitchen and Cocktail

  Sept 2019 - Feb 2020

  Food And Beverage Supervisor

  Responsible for all the business operations of the dining & entertainment establishment. KEY ROLES AND RESPONSIBILITIES• Organising roster for staff monthly• Overseeing inventory of food and beverage, supplies and restaurant equipment • Assisted Event Manager in preparation for events and ensuring the events were successful • Hosted briefings for events with Food and Beverage attendants • Developed Event run sheets • Liaising with suppliers • Assisting with the opening of Hyde and major launch opening event Show less

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  Honey Birdette

  Feb 2020 - now

  Accountable for attracting potential customers by answering product and service questions, suggesting information about other products and services. Process orders prepare correspondence and fulfil customers’ needs to ensure customer satisfaction. KEY ROLES AND RESPONSIBILITIES• Assist with customer complaints and questions • Give customer information about products and services • Take orders • Process returns

  • Senior Customer Service Agent

    Mar 2020 - now

  • Global Customer Relations Manager

    Feb 2020 - Mar 2020
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  Healthercise

  Apr 2020 - Aug 2023

  Social Media Marketing Manager

  Responsible for planning, implementing, managing, and monitoring company’s Social Media Strategy in order to increase brand awareness, improve marketing efforts and increase sales. Accountable for scheduling and planning events for the business and ensuring the events run smoothly from end to end, creating an experience for all members. KEY ROLES AND RESPONSIBILITIES• Managing Social Media platforms (Instagram, Facebook) to plan, coordinate and promote events for the business • Utilising engagement data to improve business sales and clientele• Creating regular posts to increase brand awareness • Collaborating with other brands and identifying • Maintaining an annual events calendar Show less

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  Go Vita Group Ltd - Australia's Largest Wholesale & Retail Health Store Group

  Jul 2022 - Jul 2023

  Retail Salesworker
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  Department of Education, Western Australia

  Aug 2023 - now

  • Provide high-level secretarial and administrative support to the Manager and other senior Legal and Legislative Services officers. • Administer and monitor the Branch budget, including paying accounts, purchasing and producing monthly financial reports. • Undertake research, including discovery and preparation of documents for legal and parliamentary proceedings. • Triage provision of legal advice to Principals and Department officers. • Liaise with various courts of Western Australia, Department staff, other agencies, issuing solicitors and State Solicitor’s Office about the legal processes. Show less • Manage and coordinate the discovery process for cases, ensuring timely collection and production of relevant documents.• Assist the Research Officer to conduct research in relation to Historical Sexual Abuse claims.• Efficiently scan, organise, and maintain legal documents, personnel files, and education circulars.• Manage and maintain filing systems for the Legal Services department, ensuring immediate access to critical information.• Provide administrative support by printing and photocopying necessary documents for Legal Services staff.• Manage and organise digital and hard copy folders, including creating and maintaining folders in TRIM.• Maintain email correspondence, handle phone calls, take messages and transfer calls to appropriate personnel.• Attend weekly Directorate meetings providing updates to the Legal Services team.• Assist in archiving and record management, including the organisation and closure of various claim files.• Liaise with individuals and departments via email and phone to facilitate communication.• Schedule and coordinate meetings, including room bookings and related logistics.• Undertake various ad hoc tasks, such as greeting visitors and coordinating visitor interactions including organising parking bays. Show less

  • Acting Legal Process Officer

    Jul 2024 - now

  • Acting Coordinator Legal Process

    Oct 2024 - Oct 2024

  • Legal Support Officer

    Aug 2023 - Jun 2024