Hatthien Jubilee

Experience

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  IGT Solutions

  Oct 2009 - Jul 2013

  * To Provide New Hire Training* Conduct Refresher Programs for the training needs* Prepare New Content and update existing content* Conduct Monthly Knowledge checks for TNI* Monitor the New Hire's performance and regular checks for process benchmarking * Worked as a Baggage Service Representative* My profile was to deal with end to end customer for their Baggage Queries* Worked as a mentor, to help the New Hires* Managed the escalation desk for New Hire

  • Process Trainer

    Nov 2010 - Jul 2013

  • Customer Service Representative

    Oct 2009 - Oct 2010
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  Arvato

  Jul 2013 - Jan 2016

  Process Trainer

  * Plan, organise and execute education and training processes* Provide effective product Training to New Hire* Promote Quality Achievement and performance improvement* Design and Develop the content for Training and Refreshers* Monitor performance by gathering relevant data and producing statistical reports

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  WNS

  Feb 2016 - Feb 2022

  ° Manage the Training Team° Responsible for implementing the training process, framework, implement metrics and dashboard° Ensure Overall quality of Training Delivery° Review train g process with program managers and drive correction plan° Trainer Certification° Responsible for Enhancing employees skill, performance, productivity and quality of work * Sales Training Certified* Conduct New Hire Training and Floor Refresher Training to ensure the team meets the target and updated at all times* Created Sales Training Content to improve sales skills* Support the Content Designing Team in creating Facilitation Guides* Conduct all the internal and external audits* Lead the Employee Engagement Program* Monitor the Floor Performance to Achieve CSAT

  • Group Manager

    Apr 2021 - Feb 2022

  • Deputy Manager Training

    Jan 2018 - Apr 2021

  • Assistant Manager Training Development

    Feb 2016 - Dec 2017
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  Teleperformance

  Feb 2022 - Nov 2022

  Training Manager
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  Foundever

  Nov 2022 - now

  Senior Training Manager