Iaryna Frankivska

Experience

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  JCI (Junior Chamber International)

  Mar 2011 - May 2011

  Project Manager

  · Managing a project team of about 7 students (fundraising part of theproject)· Making all the preparatory activities for the Forum to take place· Identifying and attracting sponsors for the project (JTI)· Attracting participants

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  Enactus

  Oct 2014 - Feb 2015

  Vice President Of Finance

  · Creating financial plans and strategies· Communication with partners· Working within a team to achieve department deadlines· Creating ideas on new projects

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  Sustentare | think.walk.talk

  Sept 2015 - May 2016

  Researcher

  · Building and maintenance of an effective database· Identifying and developing sources of potential clients· Potential clients related research· Facilitating effective communication channels between companies tomaximize sales opportunities· Providing reports on achievements and activities

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  Sintra Gourmet

  Jul 2016 - Jun 2017

  Sales Associate

  · Analysing customers needs and providing assistance and information onproduct features· Following and achieving sales targets· Building productive trust relationships with customers· Suggesting ways to improve sales· Issuing receipts, refunds· Ensuring high levels of customer satisfaction through excellent service

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  Majorel Portugal

  Jun 2017 - Jul 2024

  · Providing support via email to AAA games players· Troubleshooting and tech support of PC, consoles, IOS and Androiddevices· Professional management of changes, adjustments, complaints and anyother customer concerns· Classifying tickets in all languages and distributing them to correctqueues· Identifying and reporting issues and to games' Developers· Replying to customers' reviews in Stores· Assistance with concerns regarding payment transactions and questionsabout customer accounts· Maintaining KPIs and deadlines Show less

  • Operations Manager

    Aug 2021 - Jul 2024

  • Team Leader

    Sept 2019 - Aug 2021

  • Customer Service Representative

    Jun 2017 - Sept 2019
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  Reddit, Inc.

  Jul 2024 - now

  Sales Operations Manager, SMB EMEA