NISHTHA SHARMA

Experience

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  WashKart Online Services Pvt. Ltd.

  Jun 2015 - Nov 2017

  Head Of Operations

   Designed, Implemented and optimized the “Hub and Spoke” model for pickups/deliveries. It helped the company to achieve the Unit profitability. Designed the backend product utilizing technology to optimize the TAT(making and maintaining the TAT shortest in Bangalore at the time) Defined standard operating procedures and intense quality check procedures after researching more than 30+ laundry service providers in the country to provide one of the best customer experiences across the industry. Show less

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  Aricent Technologies Holdings Limited.

  Nov 2017 - Jan 2019

  Associate Network Engineer

  Worked as a Network Support Engineer for Ciena TAC. Provided Network support to North American Region Clients over the period which includes: TAC Engineer with deep understanding and knowledge of working and troubleshooting of Ciena devices at protocol level and hardware level. Dynamic, and detail-oriented with expertise in Configuration, Troubleshooting, Testing, Configuration and TroubleshootingInvestigation related to technical issues, OSI Model and TCP/IP Model, Carrier Ethernet Services, MPLS-TP, etc. within SLA. Selected for conducting training sessions for communication, presentation and Collaborating with vendors to resolve problems and providing RCA for complex issues to new joiners, among the team of 20 members. Show less

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  Publicis Sapient

  Jan 2019 - May 2021

  Production Support Analyst

  Project: -DTCC Report Hub (Regulatory Reporting Application): In House product responsible for reporting Client’s Regulatory data to the Regulator.Key Responsibilities:o ITIL process management: for incident triaging, customer collaborations, Weekly client calls to discuss open incidents, MIM, Incident Resolution, Stakeholders Management, Impact determinations and corrective actions, Run book and SOD preparations for major deployments such as CFTC Go-Live, Brexit, etc.o Problem and Incident Management: Analyzing and raising Defects into the system where there are compliance or functional breaks into the system and Coordinating with Customers with Incident Management tool and emails/calls to get the issue resolved within SLA time.o Release and Business User Management: Managing Deployment of Release & Patches over UAT/PRODUCTION, Run book/Checklist preparations, coordination with customers and internal teams for Patch and Release Deployments and Analyzing Business related queries across clients.o WIKI Management: Working on Knowledge Management for continuous improvement and learning of the Team. Major Deployments and Release:o KRX Go-Live (Korean Exchange Reporting): Work with Clients, Infra, Technical teams for successful onboarding for KRX Regulation for State Street.o BREXIT: Worked with clients for BREXIT preparations, analyzing the critical areas and prepare SOD for successful implementation.o CFTC Go-Live : Run book preparations, SOD preparations and configuration changes, Run book walkthrough to various teams and clients for enabling CFTC Reporting for SST and BNYM.Key Achievements:- Awarded Rock-Star Award, 2020, for scheduling automation query for major client impacting critical issue.- Awarded Rookie of the year award for outstanding performance in the year in 2019. Show less

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  CoreCard India

  May 2021 - now

  • Technical Manager

    May 2021 - now

  • Manager

    May 2021 - now