Jeffrey Shih

Experience

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  CCS Associates

  Jan 1997 - Jan 1998

  Quality Assurance Associate

  - Review and validates clinical studies, including process and procedures

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  GenstarMedia

  Jan 1998 - Jan 2000

  Manager, Technical Operations

  - Led and Managed Solutions Support Teamo Top Level Support Resourceo Client Facing Technical Contacto Lead Product Trainer

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  Homeseekers.com

  Jun 2000 - May 2001

  Technical Support Manager

  - Led and Managed Solutions Support Teamo Top Level Support Resourceo Client Facing Technical Contacto Lead Product Trainer

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  EProspecting, a Dominion Enterprises Division

  Jun 2001 - Jul 2009

  Senior Technical Project and Support Manager

  - Project Manager (full lifecycle)o eProspecting eMail Marketing Systemo ePropsecting Personal Web Siteso eProspecting Custom Business Web Siteso Multiple Listing Service Data Integration- Liaison between business stakeholders and engineering teams- Led and Managed Solutions Support Teamo Top Level Solution Support Resourceo Client Facing Technical Contacto Lead Product Trainer- Oversaw Company Web Siteo Lead decision maker in SEO Effortso Set up Analytics and ongoing reports Show less

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  The Search Agency

  Aug 2009 - Feb 2016

  Director, Technical Account Management

  - Leads Agency Solutions Support and Technical Operations- Paid Search Team Lead- Supports day to day Technical Operations including Data Availability and Software Performance- Supports Agency Platforms including Bid Management Tools, SEO Tools and Analytics Applications.- Manages technical onboarding and implementation efforts for new clients- Develops and maintains tracking solutions for clients including Data Feed, API Integration, Pixel Implementation and Tag Management- Technical Lead and Liaison for Agency Team with Internal Engineering and Third Party Solutions Specialists- Client Facing Technical Resource- Technical and Platform Trainer- Develops best practices, procedures and documentation for Agency Team Show less

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  Meta

  Feb 2016 - now

  Client Solutions Manager, E-Commerce