Dylan Chapin

Experience

• 

  Gallup

  Jun 2018 - Sept 2018

  Telephone Interviewer

  Conducted surveys and gathered opinions over the phone from a variety of participants.Followed call center protocol on effectively conducting interviews.Accurately recorded data into the proprietary computer system.

• 

  Blue Orchid Thai Restaurant

  Jan 2020 - Feb 2021

  Developed and managed online marketing campaigns.Regularly updated computer systems and website with deals and changes.Responded to customer messages and complaints through social media.Assisted other staff and positions as needed. Supervised and coordinated dining room organization.Greeted guests and escorted them to their table.Entered and organized reservations and takeout orders while accommodating customer requests.Monitored delivery orders and designated drivers as needed.

  • Assistant Manager

    Apr 2020 - Feb 2021

  • Host/Delivery Driver

    Jan 2020 - Apr 2020
• 

  University of Nebraska-Lincoln

  Mar 2021 - May 2021

  Cyber Security Assistant

  Resolved support tickets regarding information security and safety.Monitored organization's networks for security breaches and investigated violations.Communicated with users to resolve security incidents as they arose.

• 

  Hudl

  May 2021 - Dec 2021

  Designed and implemented a mobile app for Hudl that integrates video capture of athletic drills with Hudl’s systems.Engaged as a self-organized team to interpret business requirements and work closely with company contacts.Conducted customer interviews to collect actionable feedback on the design and functionality of the app.Technologies: React Native, Expo, ReactJS, Android, iOS. Developed full stack web applications for use by internal teams to automate workflows and billing processes.Reduced server costs by 50% by migrating code to a more modern microservice infrastructure.Collaborated with product owners and designers on an agile team to plan and implement solutions to defects.Technologies: C#, ASP.NET Core, Typescript, and React.

  • Design Studio Development Intern

    Sept 2021 - Dec 2021

  • Software Development Intern

    May 2021 - Aug 2021
• 

  General Motors

  May 2022 - Aug 2022

  Software Engineer Intern

  Added features to an application that brings over $130 million in revenue annually.Iterated on customer delight initiatives to resolve common pain points of using the application.Improved the speed of searching and refining database records by 30%.

• 

  Nightfox Audio

  Mar 2023 - now

  Software Developer

  Played a pivotal role in the enhancement and maintenance of 9 VST instruments and desktop app (Electron, Angular), consistently delivering features that met user needs and rectified performance issues.Pioneered improvements in the DevOps process, facilitating seamless integration and continuous delivery for accelerated product releases.

• 

  Hudl

  May 2023 - Aug 2023

  Software Engineer Intern

  Designed and implemented a user-friendly web experience (TypeScript, React, C#) tailored for analyzing baseball and softball games.Researched and implemented web-centric features into a new mobile app, ensuring a cohesive user experience between platforms.