Stefanie Aumann

Experience

• 

  ÖVW Österreichisches Volkswohnungswerk Gem. Gesellschaft m.b.H.

  Jul 2010 - Aug 2010

  Sales department and Reception Internship
• 

  Untersuchungskommission Wilhelminenberg

  Feb 2012 - Jul 2012

  Transliteration - Stenotype Operator
• 

  Buchbinder Rent a Car

  Jul 2012 - Dec 2012

  Rental Service Agent

  • Customer care from check-in to check-out• Managed, answered, channelled customer enquiries• Data entry• Online, Phone, Walk-in Bookings• Provided high level of customer support• Resolved customer complaints• Check-in / out of customers using Rent Fox• Contract Agreements• Processed payments• Balanced accounts at the end of the day

• 

  Ministry of Social Development (MSD)

  Feb 2013 - Jun 2015

  Communications Centre Assistant

  • Event coordination• Administrative tasks and liaising with internal and external clients in order to best suit their needs• Offering technical support for client presentations using audio visual equipment • Responsible for ordering catering, equipment and furniture for meetings, conferences and events through external providers• Designing and creating templates and documents for internal use• First point of contact for visitors• Supervised and implemented training for new employees Show less

• 

  NZ Transport Agency

  Jan 2015 - Dec 2015

  Office Coordinator

  In this role I was responsible for various projects and tasks within the People & Capability as well as the Payroll team. Although I have had a variety of projects my main duties include:Testing:• Testing of new REM system• Writing and designing guides for the use of Pivot to all NZTA staff• Liaising with vendors about system issues• Testing and feedback• Monitoring errors and fixes• Writing test scriptsNew System Implementation• Set up employee folder structure for all NZTA employees• Managing electronic employee files on InfoHub• Responsible for all employee filing including maintaining, opening and closing staff files (physical and electronic copies)•Using CHRIS payroll system (managing employees, setting up new staff, etc.) Show less

• 

  LKW WALTER Internationale Transportorganisation AG

  Sept 2016 - Jul 2021

  - Coaching and mentoring staff - Empowering employees to take responsibility for their jobs and goals- Developing staff to maximise potential- Supporting problem resolution and decision making- Analysing, understanding and taking necessary actions to current market conditions- Analysing financial ratios and key accounting numbers- Planning and goal setting for future periods- Carrying out and attaining the mission and the goals of the department - Monitoring and assisting staff with work progress- Evaluating current business processes and systems- Implementing procedures and systems to maximise operating efficiency- Acquiring new clients and business - Collaborating across departments to optimise daily business- Communicating & networking with clients and external partners to ensure successful long-term relationships Show less As a Transport Manager I organised, managed and monitiored transports from Germany to the UK. My duties included: - Organising and planning transports from Germany to the UK (vice versa)- Monitoring transports- Negotiating prices and rates - Managing answering, channelling customer enquiries- Building and mantaining partner and customer relationships- Ensuring customer service- Liasing with transport partners - Auditing transport partners - Training of new staff Show less

  • Division Manager

    Jun 2019 - Jul 2021

  • Transport Manager

    Sept 2016 - Jun 2019
• 

  WALTER GROUP

  Jul 2021 - now

  Digital Product Manager

  As a digital product manager, I oversee the entire lifecycle of a product, from concept to launch as well as continually improving the product based on user feedback and analytics. My main duties include: - Aligning & managing stakeholders and cross-functional product teams- Recording, analysing, describing stakeholder requirements - Turning user pains and problems into actionable user stories, epics and features- Monitoring, analysing and acting on key product analytics - Conducting regular user testing and analyses of products to ensure they are meeting user needs- Identifying user needs and recommending improvements to existing products or developing new products based on research findings- Planning and organising roll-outs for new features Show less