Karin Soon

Experience

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  Jerudong Park Medical Centre

  Sept 2009 - Mar 2012

  Administrative Officer

  Providing administrative oversight and responsibility for business functions in support of departments within the health care systems.• Supervising the 5 department: Call Centre, Customer Care, Housekeeping, Transportation and Security department which are under the umbrella of the Administration Department with our Administrative Manager to ensure that day-to-day functions and assigned projects are carried out.• Develop and maintain the department’s Standard of Procedure (SOP). • Facilitating and coordinating Board of Director meeting on a quarterly basis.• Assist in the preparation of tender submission to Panaga Healthcare Centre.• Schedule/coordinate internal and external meetings with 3rd party who wish to present their services in JPMC e.g. AIA, banks, software specialist; Managing travel arrangements for staffs training which includes booking of air ticket, hotel reservations and claiming of traveling allowance.• Supervising the 5 department: Call Centre, Customer Care, Housekeeping, Transportation and Security department which are under the umbrella of the Administration Department with our Administrative Manager to ensure that day-to-day functions and assigned projects are carried out.• Assist in the setting up of a 24 hours Call Centre; hiring process with HR department, meetings with 3rd party telecommunication companies such as Telbru and IT department.• Prepare itinerary programs for important overseas VVIP which includes but not limiting to reservation of restaurant, hotel, tour, arrangement of transportation, air ticket and/or schedule of meetings with other governmental officials.• Manage student attachment• Provide assistance in developing and maintaining the Hospital’s Fire Safety Plan; liaising with Fire Bomba department in getting our Fire Safety Plan approved, arranging Fire Safety Awareness training for our appointed Fire Safety Aider; setting up of Fire Escape map signage around the hospital. Show less

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  Brunei Methanol Company

  Dec 2013 - Nov 2015

  Human Resource Officer

  1. Focal person for the Company’s expatriates and vendors’ visas, work permit, special pass, dependent pass, and any other immigration issues. Liaise with the Government departments such as Energy Department Prime Minister Office (EDPMO) on the approval of visa, Labor department and Immigration department, land transport and employment agency. Other issues including application of driving license and Brunei IC.2. Facilitating the recruitment process in short listing and interviews.3. Preparation of EMM (Executive Management Meeting) presentation slides for our HRGM (Human Resource General Manager).4. Manage and process the time attendance, annual leaves and overtime/callout of employees by supervising my assistants’ tasks with timely submission of monthly reports sent to all Head of Department.5. Logistic arrangement for staffs going for overseas training/business trip; i.e. air ticket, accommodation and process of allowances with Finance & Marketing department.6. Trainee for the development of guidelines, policies and directives for the HR department and making proposal to the management on improvising staff’s welfare. Show less

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  Great Eastern Life Assurance Co Ltd

  Jan 2016 - Jan 2018

  Operations Executive (Senior Associate level)

  To assist Operations Head in achieving branch operational targets by actively managing and executing policies and strategies in the Operation Department, focusing on Customer Service and Claims sections.Implement the following projects in Customer Service and Claims section:a) Improve and revise the Customer Service and Claims Standard of Procedure guidelines to ensure efficiency of the process flow between customer, Great Eastern Singapore, governmental bodies, banks, Life Planners and other entities that is in correspondence within the section.b) Ensures Monetary Authority of Brunei (AMBD) quarterly reporting on all submitted claims and paid out is submitted accurately and on time. c) Oversees and ensures branch’s daily operations and business is in adherence to local Regulations and Great Eastern brunei/Great Eastern Singapore Guidelines and policies.Customer Service and Claims:• To assist Operations Head in overseeing the Customer Service and Claims functions.• Ensure received application forms and necessary documents are completed and accurate.• Attend to customers/ Life Planners queries and all Customer Service and Claims related functions and responsible to find solutions that meet customers/ Life Planners satisfaction.• Prepares and sends all necessary application forms and related documents to Singapore for processing within the turnaround time.• Responsible to work with Great Eastern Singapore Customer Service and Claims department to resolve complicated cases.• Oversees the learning and development of the Junior Customer Service and Claims staff.Strategic Operations Planning and Reporting:• Support the Operations Head in developing, reviewing and implementing existing and new processes to ensure reduced turnaround time.• Responsible for tracking of Customer Service and Claims related activities.• Ensure statistics are provided by Finance for onward submission on a timely basis.• Any other duties assigned by Operations Head. Show less

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  A & M Beauty Wellness Sdn Bhd

  Apr 2018 - now

  AM Professional Skin Care Top Distributor Agent and Skin Consultant

  AM Professional Skin Care has been established for 22 years of product history and the products are formulated from Switzerland and Korea. It is not an ordinary skin care, but a skin treatment that helps to solve skin problems over the years of your concern of having beautiful flawless glass looking skin.It is a water-based treatment, that is free from mercury, acid, steroid and any other harmful chemical.It is approved by the Ministry of Health (MOH) in Brunei Darussalam as well as in Malaysia. AM skin care helps to improve your skin texture and restore the immune function of your deeper skin layer thus giving you better skin. It is suitable for all skin type where we have different skin care that is specially catered to different skin types and conditions.Remember: There is no ugly people, only the lazy one. (",) Show less

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  Amazing Miracle Enterprise

  Aug 2018 - now

  Business Owner and Founder

  The Amazing Miracle Beauty Shop

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  British High Commission, Bandar Seri Begawan

  Dec 2018 - Oct 2021

  Administrative Assistant