Hannah Trotter

Experience

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  Florida State College at Jacksonville

  May 2015 - Aug 2016

  -Enhance the success and retention ofdevelopmental education students by pairing a highly skilled student with a professor who teaches in the developmental education program.-Participating master students work with faculty and staff to provide one-to-one and small group tutoring to developmental education students enrolled in the faculty’s course. -Tutoring Statistics and Algebra to walk-in students within the Math/Science area of the Library Learning Commons. -Providing customer service to students and visitors

  • Master Student

    May 2015 - Aug 2016

  • Math Tutor

    May 2015 - Aug 2016
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  YMCA of the USA (National Resource Office)

  May 2016 - Oct 2019

  - Supervising a group of children and actively participating with all children in providing a program that meets the emotional, physical and intellectual needs of both the individual child and the group. - Interacting with the children individually and in groups and encourages their involvement in activities. - Planning and implementing program activities that are culturally relevant, developmentally, appropriate and consistent with YMCA values. - Using Positive guidance techniques that include: redirection, positive reinforcement of children's efforts, and anticipation of elimination of potential problems. -Adhering to program standards including safety and cleanliness standards. -Following YMCA policies and procedures, including those related to medical and disciplinary situations. Show less

  • Sales Experience Maker - Lead

    Aug 2017 - Oct 2019

  • Shift Lead Kidzone

    Aug 2017 - Jun 2018

  • Taekwondo Instructor

    Oct 2017 - Nov 2017

  • Experience Maker Kidzone

    Aug 2016 - Aug 2017

  • Camp Counselor

    May 2016 - Aug 2016
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  Sodeberg for Congress

  Sept 2017 - Oct 2017

  Intern

  Data entry, volunteer coordinating, campaign promoting and networking.

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  Denise Grimsley for Agriculture Commissioner

  Apr 2018 - Sept 2018

  Networking with local leaders and activists

  • Field Operative

    Apr 2018 - Sept 2018

  • Field Operative

    Apr 2018 - Sept 2018
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  Flagstar Bank

  May 2019 - Apr 2025

  The Sr. Consumer Advocate is an advanced subject matter expert in all areas of Collections, including: performing advanced skip tracing responsibilities, daily loan maintenance, attempt to gather details surrounding a borrower’s current financial situation, create detailed documentation to ensure the Collections process is tracked in an accurate manner, and communicating with borrowers by offering support and guidance during the review process for Loss Mitigation and Bankruptcy (Single Points of Contact, SPOC). This advocate should also be well-versed in community and state HHF Programs, FNMA Disaster Network, Disaster Management leads, hardship relief assistance programs, and will act as a service transfer concierge for those transactions. Show less

  • Senior Consumer Advocate

    Dec 2020 - Apr 2025

  • Escalation Specialist

    Oct 2019 - Dec 2020

  • Loan Counselor

    May 2019 - Oct 2019
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  First Citizens Bank

  Nov 2024 - now

  Customer Relationship Specialist