David Larue

Experience

• 

  University of Colorado Boulder

  Aug 1991 - Aug 1994

  Research Assistant in Mathematics
• 

  Colorado School of Mines

  Aug 1995 - Jul 2014

  Campus Computing, Communications, and Information Technologies.• Provided Design, Development, Support, Security• Built, trained and managed the Extended Support team of a dozen IT professionals.• Developed and ran the PC Newuser & eKey mailing program for campus accounts & credentials.• Developed and ran the PC Flexeval program for student evaluations of faculty.• Front line analysis of computer security breaches.

  • Computing Support Specialist

    May 1996 - Jul 2014

  • Instructor of Mathematics

    Aug 1995 - May 1996
• 

  S&P Global Market Intelligence

  Nov 2014 - Feb 2021

  Product Support Engineer | Technical Relationship Manager

  Served on the Customer Success team, providing end-user and account level support of desktop financial data products to over 40 accounts.• Resolved in real time and through extended research client technical issues, resulting in high client satisfaction.• Analyzed Account needs, met regularly with decision makers and implementers.• Acted as Level 3 Technical Support to the Technical Client Solutions team.• Trained Client Support team on how to respond to technical inquires and issues. Show less